Receptionist, Administrative​/Clerical

Description

Job Description: Front Desk Receptionist

Department: Administration

Reports To: President

Position Type: Full-Time

The Front Desk Receptionist serves as the primary point of contact for all incoming communications via the phone line/system, as well as in‑person visitors. This role is responsible for managing phone and email communications, coordinating visitor check‑ins, and supporting general administrative tasks to ensure smooth office operations. Additionally, this position serves as a backup for Customer Service, Service & Warranty Departments, and assists with Chassis Check‑ins.

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• Serve as the primary operator of the company’s phone line/system.
• Answer incoming calls promptly and professionally, routing calls to the appropriate personnel or department.
• Take accurate messages and ensure timely delivery to recipients.
• Maintain and troubleshoot basic phone system issues, escalating technical problems as needed.

• Greet visitors and employees professionally, providing a welcoming and helpful environment.
• Maintain visitor logs, security protocols, and identification badge issuance.
• Respond to inquiries from internal and external stakeholders promptly and professionally.

• Assist with scheduling appointments, meetings, and conference rooms.
• Maintain organized reception and office areas.
• Prepare and distribute correspondence, documents, and reports as needed.
• Coordinate office supply orders and maintain inventory at the front desk.

• Serve as a backup for Customer Service to answer inquiries, process requests, and manage communications.
• Support Service & Warranty Departments as needed with documentation, calls, and scheduling.
• Assist with Chassis Check‑ins, ensuring accurate recording and documentation of incoming units.

• Communicate effectively with supervisors and team members.
• Arrive on time and ensure the front desk is staffed during assigned hours.
• Follow all safety procedures and guidelines; always be safety conscious.
• Work independently with minimal supervision and collaboratively with team members to complete tasks.
• Maintain awareness of office and facility safety policies, reporting hazards or concerns immediately.

• Complete additional tasks or projects assigned by the Standard Service Manager.
• Participate in cross‑training in related administrative tasks to ensure adequate coverage.
• Assist with troubleshooting operational issues at the front desk as needed.

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• High school diploma or equivalent required; associate degree preferred.
• Previous receptionist, customer service, or administrative experience preferred.
• Strong communication, organizational, and multitasking skills required.
• Proficiency with Microsoft Office Suite and basic office equipment.
• Experience with multi‑line phone systems and CRM software is highly preferred.

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Employees in this position must be able to perform the following activities:

• Sit or stand for extended periods.
• Lift, carry, push, and pull up to 25 lbs. occasionally (files, packages, office supplies).
• Perform repetitive hand motions such as typing, writing, and answering phones.
• Visual ability to read documents, computer screens, and phone displays.
• Hearing ability to communicate effectively with visitors and employees.
• Occasionally walk through office and manufacturing areas as needed.