Process Improvement Leader EGH

Summary

The Process Improvement Advisor reports to the Vice President of Operations or designee, with a dotted-line reporting relationship to the Vice President of Process Improvement at Beacon Health System. This role serves as a subject matter expert for process improvement at the assigned Beacon entity, supporting operations, the Vice President of Operations at Elkhart General Hospital, and the Vice President of Process Improvement at Beacon Health System in advancing Beacon’s enterprise-wide One Beacon operational excellence strategy.

The Advisor is responsible for managing and facilitating process improvement initiatives that deliver measurable outcomes across clinical, operational, business, and regulatory domains. Acting as a strategic partner and change agent at the hospital level, the Advisor leads through influence, collaboration, and data-driven decision‑making.

This role also trains and supports others in process improvement methodologies to build sustainable capabilities at Elkhart General Hospital, while contributing to systemwide projects as directed.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Partnering with hospital and health system leadership to drive the operational execution of Beacon's strategic missions.
• Partnering with hospital and health system leadership, medical staff, and cross‑functional teams to identify opportunities for improvement aligned to Beacon’s operational excellence priorities.
• Leading hospital‑based projects that improve patient outcomes, including infection prevention, patient safety, length of stay, readmissions, and patient experience.
• Driving operational and business efficiency initiatives such as patient throughput, surgical services optimization, staffing models, supply chain, finance, revenue cycle, and administrative processes.
• Using Lean Six Sigma methodologies, statistical analysis, and problem‑solving tools to identify root causes, implement solutions, and sustain results.
• Defining clear, measurable metrics for each initiative and reporting hospital‑level progress to leadership and committees.
• Supporting enterprise initiatives at the hospital level.

• Delivering entity‑level training and education sessions on The Beacon Operating System, Lean methodologies, A3 thinking, problem‑solving methodologies, Rapid Improvement Events, and use of data.
• Coaching frontline managers, directors, and hospital senior leaders in process improvement methods.
• Facilitating Rapid Improvement Events and supporting A3 problem‑solving efforts.
• Serving as an advisor to key hospital committees (Quality, Safety, Operations) by providing data and PI expertise.
• Assisting departments in creating monitoring tools (dashboards, scorecards, audits) to sustain results, while ensuring ownership remains with operational leaders.
• Building collaborative relationships with staff, physicians, and hospital leaders to foster engagement in improvement initiatives.

• Supporting survey readiness and accreditation compliance through documentation and reliable processes.
• Promoting the use of data and analytics in daily operations to sustain improvements.
• Identifying waste and recommending value‑focused improvements to maximize hospital resources.
• Remaining open to adopting and supporting new tools and practices, including future technologies introduced by system leadership.
• Completing other assignments and special projects as directed by hospital and health system leadership.
• Ensuring smooth transition of process improvement changes to operations utilizing the Beacon Operating System.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established time frames.
• Completes annual employee health requirements within established…