Construction Damage Claims Specialist

Overview The Construction Damage Claims Specialist is an individual contributor role responsible for coordinating construction-related damage claims from intake through resolution. This position serves as the primary point of accountability for claim intake, investigation, documentation, and recommended resolution involving municipalities, customers, residents, utility providers, and contractors.

This role requires a strong operational understanding of fiber construction and hands-on expertise with Site Tracker and Vetro to validate work activity, assess responsibility, and support accurate documentation. The specialist will partner cross-functionally with Legal, Construction, Finance, and Accounting to support cost recovery, including approved retainage deductions, and promote timely, consistent claim resolution.

Reports To:

Vice President of OSP Engineering and Construction Department: OSP Construction Job Status:
Non-Exempt Responsibilities:

Claims Management Coordinate the full lifecycle of construction-related damage claims from intake through final resolution

Serve as the primary point of coordination for claim-related activity across markets

Track and manage all claims in Site Tracker, Vetro, the Damage Tracker, and any other designated system of record, coordinating with Legal as needed to preserve supporting records, support risk assessment, and confirm escalation requirements

Ensure all claims are documented, updated, and closed in alignment with defined timelines and processes

Maintain a complete claim file for each matter, including intake details, photos, investigation notes, contractor responses, communications, invoices, releases, insurance information, and final resolution

Investigation and Analysis Review Site Tracker and Vetro to validate construction activity, timing, and contractor involvement

Confirm whether work was performed in the impacted area during the reported timeframe

Review pre-construction and post-construction photos where available

Analyze documentation, field reports, and construction records to assess responsibility and support recommended action

Partner with Construction Managers, Inspectors, and field teams to gather supporting information

Coordinate with the field team member closest to the facts before recommending final resolution or recovery action

Stakeholder Communication and Coordination Interface directly with municipalities, customers, residents, utility providers, and contractors regarding claims

Provide timely updates and responses to inquiries in a professional, relationship-focused manner

Coordinate with general contractors to request documentation, responses, and dispute resolution

Maintain strong working relationships with external stakeholders to support community trust

Claims Determination and Resolution Evaluate responsibility based on available documentation and recommend resolution, escalation, or recovery action in accordance with defined escalation protocols

Document findings with clear supporting evidence and rationale

Ensure timely resolution and closure of all claims

Escalate complex, high-risk, disputed, high-dollar, municipal, media-sensitive, litigation-related, or insurance coverage matters to Legal and leadership in accordance with defined escalation protocols

Financial Coordination and Recovery Partner with Legal, Finance, and Accounting to support recovery of damages

Coordinate with Legal, insurance carriers, brokers, and contractor insurers on claims, tenders, subrogation, settlement documentation, and recovery efforts

Track potential retainage deductions and coordinate approved deductions in alignment with company policy and process

Maintain current certificates of insurance for contractors and follow up on expired or missing certificates

Ensure all documentation required for cost recovery is complete, accurate, and audit-ready

Reporting and Continuous Improvement Maintain accurate reporting on claims volume, status, aging, and resolution timelines

Identify trends or recurring issues and provide recommendations to reduce future damages

Support development and standardization of damage claims processes and workflows

Ensure compliance with internal policies, contractual obligations, and municipal requirements

Qualifications

Required3–5+ years of experience in fiber construction, OSP operations, or telecommunications infrastructure

Strong understanding of fiber construction methods (underground, aerial, restoration practices)
Experience reviewing construction documentation, field reports, and photo evidence

Strong working knowledge of contractor workflows and municipal construction environments

Excellent organizational, analytical, and documentation skills

Strong communication skills with the ability to manage sensitive external interactions

Preferred

Experience handling construction damage claims, incident management, or compliance-related roles

Demonstrated experience working in Site Tracker and Vetro Familiarity with construction contracts, liability determination, and…