Customer Care Representative - Regional Omnichannel
Job in
Elkhart, Elkhart County, Indiana, 46514, USA
Listed on 2026-06-13
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Answer inbound sales and service calls and emails to process orders, troubleshoot issues, and complete returns;
Upsell and promote MSC solutions during customer interactions;
Collaborate with Field Sales Associates to support revenue generation;
Utilize multiple systems (AS400, WebSOE, Salesforce, Oceana, Vendor Websites) to address customer needs;
Mentor and train other Omnichannel Representatives
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