CS Delivery Station Liaison

At Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services, including improving how we fulfil and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in‑station real‑time, hands‑on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide the most accurate and up‑to‑date information about their packages.

• Communicate with customers directly in‑person.
• Communicate via phone and email.
• Empathize with and prioritise customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Understand and respond appropriately to the issues that customers present.
• Compose grammatically correct, concise, and accurate written responses to customer issues.
• Approach problems logically and with good judgement to ensure the appropriate customer outcome.
• Make quick and effective decisions on behalf of the customer.
• Work a flexible full‑time (40+ hours per week) schedule.

• Carry, lift, push and pull up to 49 pounds.
• Frequently push, pull, squat, bend and reach.
• Stand and walk during shifts lasting up to 12 hours.
• Work in an environment where the noise level varies and can be loud (hearing protection provided).
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

• Bachelor’s degree or equivalent.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Proficiency in verbal and written communication skills.
• Experience working on a merchandising/brand ambassador team for a nationally recognised consumer brand.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location:

Elkhart, Indiana (USA). Pay: $18.00 – $25.00 per hour.