Customer Service Coordinator

Customer Service Coordinator

The Customer Service Coordinator provides support to the Logistics Department

• Enter customer orders accurately and timely.
• Setup schedule agreements and perform maintenance on them.
• Interface to the customer, answer phone calls, emails, and faxes on order inquiry and coordinate issues with rest of Supply Chain team.
• Monitor customer websites for supplier performance ratings, orders, and alerts.
• Troubleshoot any issues related to customer orders or delivery problems in a timely manner.
• Run weekly open order, drop-in/out, and summary reports.
• Provide support to prototype or pre-series orders.
• Ability to communicate with customers as well as other locations worldwide.
• Ability to collaborate in different project teams.
• Management of activities, tasks, necessary documents using SAP R/3 Software.
• Follow all Quality Management Systems, the Environmental Management Systems, and, when applicable, support operations in Mexico in adhering to their systems as well.
• Participate in plant recycling programs.
• Health and Safety

• Associate’s degree (AA/AS.); 3 years’ experience and/or training; or equivalent combination of education and experience
* Automotive experience a must
• Strong working knowledge of MS Office Suite
• Ability to write routine reports and correspondence.