Customer Service Coordinator
Job in
Elkhart, Elkhart County, Indiana, 46514, USA
Listed on 2026-07-01
Listing for:
MRINetwork
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Customer Service Coordinator
The Customer Service Coordinator provides support to the Logistics Department
Essential Duties And Responsibilities- Enter customer orders accurately and timely.
- Setup schedule agreements and perform maintenance on them.
- Interface to the customer, answer phone calls, emails, and faxes on order inquiry and coordinate issues with rest of Supply Chain team.
- Monitor customer websites for supplier performance ratings, orders, and alerts.
- Troubleshoot any issues related to customer orders or delivery problems in a timely manner.
- Run weekly open order, drop-in/out, and summary reports.
- Provide support to prototype or pre-series orders.
- Ability to communicate with customers as well as other locations worldwide.
- Ability to collaborate in different project teams.
- Management of activities, tasks, necessary documents using SAP R/3 Software.
- Follow all Quality Management Systems, the Environmental Management Systems, and, when applicable, support operations in Mexico in adhering to their systems as well.
- Participate in plant recycling programs.
- Health and Safety
Education:
• Associate’s degree (AA/AS.); 3 years’ experience and/or training; or equivalent combination of education and experience
* Automotive experience a must
• Strong working knowledge of MS Office Suite
• Ability to write routine reports and correspondence.
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