Customer Service Representative Elkhart

Customer Service Representative

We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and garbage collection services in Indiana. This long-term contract position is ideal for someone who can communicate clearly, stay composed in a busy setting, and deliver dependable service with every interaction. The role centers on handling a steady flow of customer inquiries, resolving service issues efficiently, and maintaining accurate documentation while contributing to a collaborative team environment.

Responsibilities include managing a high volume of incoming calls each day, assisting customers with service questions, collection concerns, and account-related requests. Provide clear and accurate guidance to customers while working to resolve issues in a timely and attentive manner. Record details of customer conversations, actions taken, and outcomes to ensure complete and up-to-date service documentation. Use sound judgment and problem-solving skills to address service disruptions and customer complaints effectively.

Balance multiple tasks and shifting priorities while maintaining attention to detail in a fast-paced call center environment. Work closely with colleagues to support service goals while also handling responsibilities independently when needed. Deliver a positive customer experience by remaining patient, courteous, and solution-focused during every interaction.