Elkhart Member Services Lead

Elkhart Member Services Lead

Are you wanting to make a difference, impact local youth, and have the best job ever? Looking for more than a career? Are you searching for a mission where you Inspire and Empower all young people to reach their full potential? If building a strong community is your passion OUR team is for you!

The Member Services Lead is accountable for managing membership administration, daily check-in and check-out processes, and serving as a welcoming, professional point of contact for members, families, and visitors. This role ensures safety, compliance, and accurate data management while supporting a positive and organized Club environment.

• Part-time position, 27.5 hours per week
• Monday through Friday 12:30pm-6:00pm

• Enter, update, and maintain accurate membership data in designated data systems.
• Process membership registrations, renewals, and fees in accordance with policies and procedures.
• Ensure required documentation and permissions are complete and properly stored.
• Support membership reporting needs in collaboration with Club Services leadership.

• Manage daily member check-in and check-out procedures accurately and efficiently.
• Safeguard member belongings during the check-in process.
• Ensure consistent application of sign-in, sign-out, and verification procedures.
• Communicate attendance or check-out concerns promptly to appropriate staff.

• Serve as the first point of contact for parents, caregivers, visitors, and partners entering the Club.
• Provide accurate information about Club programs, policies, and procedures.
• Maintain a friendly, respectful, and professional presence at the front desk.
• Escalate concerns or issues to leadership as appropriate.
• Answer and appropriately route telephone calls.

• Ensure only authorized members, staff, and approved visitors access Club spaces.
• Enforce visitor sign-in, escort, and identification procedures consistently.
• Monitor compliance with safety policies related to suspended members, barred visitors, and access control.
• Report safety concerns, incidents, or policy violations promptly.

• Generate and support reports related to attendance, membership, and grant compliance.
• Ensure timely and accurate data entry to support organizational reporting needs.
• Maintain confidentiality and data privacy standards at all times.

• High school diploma or GED required.
• Must be at least 18 years old.
• Minimum of one year of experience in an administrative or customer service role, preferably in a youth-serving environment.
• Strong organizational skills with the ability to multitask.
• Proficiency in Microsoft Word and Excel, ability to learn data systems.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to meet the physical demands of the role, including lifting up to 20 lbs and extended periods of standing or sitting.