Customer Service Representative

Customer Service Representative

Pro Resources is seeking a Customer Service Representative for a client in Elkhart, IN. This is an immediate opening for an organized, dependable professional who enjoys working with customers and keeping things running smoothly behind the scenes. The ideal candidate will have strong customer service and organizational skills, along with hands-on experience using Microsoft Excel and Quick Books. If you're detail-oriented, comfortable working with numbers and customer information, and can manage multiple tasks at once, we'd like to hear from you!

Shift and Compensation

Monday-Friday 6-3 PM

$25 / hour

Job Duties

Provide excellent customer service and respond to customer questions and requests

Communicate with customers by phone, email, and other methods as needed

Enter, update, and maintain customer and company information accurately

Use Microsoft Excel to organize information, track data, and prepare reports

Use Quick Books for day-to-day business and customer-related tasks

Maintain accurate records and documentation

Assist with invoicing, billing, payments, and other administrative duties

Coordinate information between customers and internal departments

Stay organized while managing multiple priorities and deadlines

Identify and resolve customer issues in a professional and timely manner

Perform other administrative and customer service duties as needed

Background Profile

Previous customer service or administrative experience preferred

Strong Microsoft Excel skills required

Quick Books experience required

Excellent organizational and time-management skills

Strong attention to detail and accuracy

Excellent verbal and written communication skills

Ability to multitask and prioritize in a fast-paced environment

Professional, dependable, and customer-focused attitude

Ability to work independently and as part of a team