Member Service Associate

PRIMARY FUNCTION

The responsibility of the Member Service Associate is to meet and exceed our member’s service expectations by performing cash handling responsibilities and assigned member service functions efficiently and accurately, ensuring that our member’s financial needs are being met by referring products and services to them. This position is responsible for providing education about Credit Union products and services, ensuring that members receive excellent service at all times following the Credit Union’s member service model.

It also actively contributes to the achievement of the branch sales and service goals and demonstrates the core values of Notre Dame FCU.

All Member Service Associates act as ambassadors of the organization and will serve on the teller line on a schedule based on business needs.

• Accept deposits, perform withdrawals and transfers, cash checks, and make loan payments.
• Sell cashier’s checks, gift cards, and other teller line products.
• Perform Visa and Master Card cash advances as well as Equity loan advances.
• Assist in opening, verifying, and posting mail, ATM, and night drop deposits and/or payments.
• Accept current and prior year IRA deposits.
• Follow Credit Union policy when placing check holds and completing Currency Transaction Reports.
• Balance the cash drawer, daily checks, and traveler checks.
• Approve checks within the authorized limits.
• Cash bonds and update member records, including tax filing records.
• Verify branch cash shipments and ATM cash deposits.
• Process redemption and foreign currency orders.
• Facilitate foreign check creation.
• Assist in securing the branch vault and safe deposit box operations.
• Operate and aid in balancing the coin machine and assist members with coin as needed.
• Operate the cash counter when aiding in branch balancing and auditing.

• Maintain operational accuracy while performing duties.
• Assist the branch in security and fraud prevention, greeting members, recognizing fraudulent checks, and protecting the Credit Union.
• Adhere to record retention requirements, complete member documentation correctly, and follow BSA onboarding CIP procedures.
• Comply with Regulation B, CC, and E, and educate members on Regulation
  
  D.

• Assist members in a consultative sales manner, serving as a financial consultant to recommend and support literacy through products and solutions.
• Maintain a deep understanding of all Credit Union products and services via ongoing training.
• Handle and de-escalate member issues, concerns, and complaints.
• Greet, assist, and aid all members, looking for opportunities to strengthen relationships.
• Profile members and cross-sell appropriate products to meet their needs.
• Track referrals and member-related issues via sales and production trackers.
• Order checks, create, maintain, and close certificates as needed.
• Participate in online courses to improve knowledge.
• Assist members in balancing check books, reconciling account history, and budgeting.
• Promote the organization internally and externally.
• Process debit card orders, transaction research, travel notifications, disputes, velocity changes, and operation of the Vantiv debit card system.
• Perform stop pays, complete wire transfer documentation, and assist Electronic Services.
• Set up and create Automated Funds Transfers for depository accounts and loan products.
• Operate computer systems to post transactions, open/close accounts, and update account information.
• Perform branch opening/closing procedures and monthly audit checklists as required.
• Promote the Credit Union’s favorable image and goodwill in the community.

None.

The Member Service Associate must fully understand Credit Union products, provide assistance using them, exhibit a cooperative and positive attitude, uphold the Service Expectation Model, and have a comprehensive understanding of teller line operations.

High school diploma or GED plus six to twelve months of related experience or training; or equivalent education and experience.

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