Member Development Specialist

• Location 101 S. Main St.,Elkhart, IN, 46516,United States
• Employee Type Full Time Nonexempt

• Name Human Resources

This position is responsible for actively contacting members to activate debit card and credit cards issued and will promote, educate and enroll members in Irish Card Shield and Bill Pay. This position will identify the financial needs of the members of Notre Dame Federal Credit Union and seeks out opportunities to meet their consumer borrowing needs, while referring other needs to appropriate partners.

This position will serve as primary point of contact for questions or problems related to new memberships, debit cards, credit cards, the Irish Card Shield application and Bill Pay. This position will initiate outbound calls in order to strengthen relationships with members, increase our overall share in the market, and help meet the strategic goals set by the Board of Directors.

This position will actively contribute to the achievement of Shamrock Center sales and service goals in order to meet both professional and business goals while achieving member satisfaction, revenue generation, and establishing long-term member relationships.

This position must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of Notre Dame Federal Credit Union in a positive manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties identified below are the essential functions of the position and other duties may be assigned.

• Maintains an expert level knowledge of all products and services offered by Notre Dame FCU.
• Works directly with members via telephone and email to describe products and/or services that Notre Dame FCU offers.
• Seeks to activate debit and credit cards, assists members in downloading the Irish Card Shield application and enrolls members in Bill Pay.
• Actively determines members’ financial needs, requirements, and expectations in order to recommend appropriate products and solutions.
• Corresponds with members through phone, email, and written communication while maintaining excellent member service standards.
• Effectively maintains member relationships by providing accurate product and technical information in a professional manner.
• Accurately input loan applications from cross-sell opportunities for all Notre Dame FCU loan products, excluding only, first mortgages.
• Ensures timely follow-up communication with members following sales to make certain ongoing member satisfaction is tracked and improved and to assist in resolving any complaints.
• Proactively cross sells products and services with each outbound phone call by counseling members with regards to debit cards, credit cards, Irish Card Shield and Bill Pay.
• Assists members in opening new accounts when the membership is required for a loan and actively promotes checking accounts and debit card usage.

No requirement.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position will require the knowledge to effectively process all consumer loan applications and analyzes loan products in order to attain the lending goals and objectives of the Credit Union. A professional appearance and attitude is required. In addition such persons must be able to generate applications and process loans in a timely manner.

Hours required for the position are Monday thru Thursday 11am-8pm and Saturday 9a-2pm.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual will either need to transfer or obtain a Nationwide Mortgage Licensing System & Registry (NMLS) number to comply with lending guidelines and regulations with respect to Notre DameFCU home equity products.

• Must have a minimum of one (1) year experience in retail lending sales, with proven track record of meeting goals preferably in the origination/servicing of consumer loans at a financial institution.
• Intermediate level computer proficiency/keyboard skills and knowledge of loan…