IT Clinical Trainer

IT Clinical Trainer

Axia Women's Health is the nation's largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women's Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility.

Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women's Health has been recognized as the #1 Physician Practice for Women's Health by Castle Connolly and certified as a Great Place to Work for five consecutive years.

The role of IT Clinical Trainer is responsible for designing, delivering, and managing comprehensive training programs for Axia's EMR system (eClinicalWorks) and related technologies. This includes overseeing the Learning Management System (LMS), ensuring data integrity, resolving issues, and coordinating upgrades. The position develops instructional materials and interactive content using tools like Adobe Captivate, collaborates with cross-functional teams to align training with regulatory and operational needs, and conducts needs analyses to support strategic objectives.

Additionally, the role provides pre- and post- go-live support for IT initiatives and delivers actionable insights through data-driven reporting to enhance training effectiveness and user engagement.

Responsibilities include:

• Develops and delivers training to providers, clinicians, and colleagues on Axia's EMR (eClinicalWorks) and supporting technologies across formats (instructor-led, online, in-person).
• Oversee the administration and maintenance of the organization's Learning Management System (LMS), ensuring data integrity, prompt issue resolution, and coordinated system upgrades to support continuous learning.
• Design, implement, and evaluate comprehensive training programs delivered via multiple modalities—including instructor-led sessions, online courses, and in-person workshops—to address diverse learning styles and organizational requirements.
• Develop and continuously refine robust instructional materials—such as lesson plans, storyboards, quizzes, and user guides—to ensure clarity, consistency, and alignment with IT systems and applications.
• Collaborate closely with critical teams including Compliance, Risk Management, Clinical Operations, and Human Resources to assess training needs, gather feedback, and tailor training initiatives that align with both technical and regulatory requirements.
• Conduct comprehensive needs analyses in partnership with department heads, developing data-driven recommendations that ensure training programs meet strategic business objectives and technical demands.
• Generate detailed, data-driven reports on LMS usage, training progress, and program effectiveness, and present actionable insights to senior management and key stakeholders. Utilize this feedback to continuously refine training strategies and content delivery.
• Act as a subject matter expert and trusted consultant for cross-functional teams, identifying process enhancements and proposing innovative solutions to address evolving training and development needs.
• Provide targeted pre- and post-go-live support for IT projects, facilitating effective training and configuration assistance.
• Employ tools such as Adobe Captivate and Microsoft Office Suite to develop engaging, interactive content that enhances user engagement and knowledge retention.

Required Skills:

• Strong problem-solving and analytical skills, with the ability to troubleshoot LMS-related issues and optimize learning processes.
• Excellent verbal and written communication skills, including the ability to develop clear training materials and deliver engaging presentations.
• Detail-oriented, organized, and able to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to work both independently and collaboratively across teams.
• Proficiency in…