IT Support Specialist Job Elkhart area,Indiana USA,IT/Tech

Position: IT Support Specialist I

Overview

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award‑winning innovation, and premium products to all of our customers.

Why We are Different

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’s unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What

You will Get

A unique, inclusive and supportive company culture.

Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!

Fair and competitive compensation.

Career development and mentoring and opportunities to grow.

Holiday, personal and vacation days.

Summary

We are looking for a customer service expert to be the first point of contact for internal and external users that contact our Service Desk. The correct candidate will carry exemplary customer service skills. They will need to provide the highest level of customer service while they answer incoming calls, and use a knowledge base tool with their technical expertise to resolve level I & level II technical issues.

The Service Desk technician is to direct incidents and requests to the correct business systems teams using an innovative ticketing tool. The Service Desk Technician is responsible for escalating incidents to the correct business system in a timely manner in order to ensure the expected level of customer service is been met.

Essential Functions

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.

Respond to questions from all emails and callers.

Become familiar with each client and their respective applications.

Learn fundamental operations of commonly used software, hardware, and other equipment.

Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.

Become familiar with helpdesk policies and services.

Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.

Other duties as assigned by the Service Manager.

General Requirements

Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

Ability to utilize the applications for Microsoft Office for support, reporting and documentation.

Excellent oral and written communication skills.

Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Ability to think around problems and come up with creative solutions is helpful.

Ability to work with or without direct supervision.

Operational Expectations

Dealing with hardware and application support queries and issues reported to the support desk

Take ownership and responsibility of an issue from start through to a successful resolution

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Dealing with queries by following departmental procedures for fault resolution

Ensures that supported customer accurately completes the approved work request with the date and time of submission

Develop sound understanding of IT operations and related applications and IT systems as well as business related…