IT Support Specialist
Job in
Elkhart, Elkhart County, Indiana, 46516, USA
Listing for:
Lippert Components
Full Time
position
Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 42000 - 54000 USD Yearly
USD
42000.00
54000.00
YEAR
Job Description & How to Apply Below
Position: IT Support Specialist I
What You will Get
A unique, inclusive and supportive company culture.Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!Fair and competitive compensation.Career development and mentoring and opportunities to grow.Holiday, personal and vacation days.Summary
We are looking for a customer service expert to be the first point of contact for internal and external users that contact our Service Desk. The correct candidate will carry exemplary customer service skills. They will need to provide the highest level of customer service while they answer incoming calls, and use a knowledge base tool with their technical expertise to resolve level I & level II technical issues.
The Service Desk technician is to direct incidents and requests to the correct business systems teams using an innovative ticketing tool. The Service Desk Technician is responsible for escalating incidents to the correct business system in a timely manner in order to ensure the expected level of customer service is been met.
Essential Functions
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.Respond to questions from all emails and callers.Become familiar with each client and their respective applications.Learn fundamental operations of commonly used software, hardware, and other equipment.Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.Become familiar with helpdesk policies and services.Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.Other duties as assigned by the Service Manager.General Requirements
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.Ability to utilize the applications for Microsoft Office for support, reporting and documentation.Excellent oral and written communication skills.Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.Ability to think around problems and come up with creative solutions is helpful.Ability to work with or without direct supervision.Operational Expectations
Dealing with hardware and application support queries and issues reported to the support deskTake ownership and responsibility of an issue from start through to a successful resolutionEscalate issues and involve experts wherever required in order to resolve issues as quickly as possibleDealing with queries by following departmental procedures for fault resolutionEnsures that supported customer accurately completes the approved work request with the date and time of submissionDevelop sound understanding of IT operations and related applications and IT systems as well as business related processes and proceduresDevelop technical knowledge of each system within company profile and specialized knowledge of certain nominated areasMaintain adequate knowledge of operating systems and application software used to provide a high level of supportMaintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and proceduresCompetencies
- Working with People
- Applying Expertise and Technology
- Analyzing
- Learning & Researching
- Planning & Organizing
- Delivering Results and Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives
Supervisory Responsibility
This role does not have any supervisory responsibility upon hiring.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee may have to lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position
Type/Expected Hours of Work
This is a full-time salary position, and hours/days of work are decided by production schedules and your reporting manage.
Travel
Travel will be minimal and would be primarily local during the business day.
Required
Education and Experience Familiarity with the fundamental principles of ITIL/SLA.Exceptional written and oral communication skills.Exceptional interpersonal skills, with a focus on listening and questioning skills.Support for computer hardware and any authorized desktop softwareResponsible for monitoring, operating, managing, troubleshooting and…
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