IT Field Support Technician

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

An IT Field Support Specialist provides on-site and remote technical assistance to end-users. They troubleshoot hardware and software issues, install and maintain systems, and ensure network connectivity.

• Provide technical support for hardware, software, and peripherals.
• Install, configure, and maintain computer systems and network equipment.
• Monitor and maintain network security and connectivity.
• Train users on software and hardware usage.
• Maintain documentation and inventory of IT assets.
• Collaborate with other IT teams to resolve complex issues.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred.
• Strong troubleshooting and communication skills.
• Experience with Microsoft Office Suite, Windows OS, and networking tools.
• Must have a valid driver’s license.

• Team Player:
  Works collaboratively with colleagues and other departments to resolve issues efficiently.
• Customer Focus:
  Provides excellent service and support to end-users, ensuring satisfaction.
• Communication
  
  Skills:
  
  Explains technical concepts clearly to non-technical users.
• Problem-Solving:
  Diagnoses issues quickly and implements effective solutions.
• Adaptability:
  Adjusts to changing technologies, environments, and priorities.
• Time Management:
  Prioritizes tasks and meets deadlines under pressure.
• Attention to Detail:
  Ensures accuracy in troubleshooting and documentation.
• Professionalism:
  Maintains confidentiality and demonstrates integrity in all interactions.
• Continuous Learning:
  Stays updated on emerging technologies and best practices.
• Initiative:
  Proactively identifies and resolves potential issues before they escal

This role does not have any supervisory responsibility upon hiring.

• Mobility:
  Ability to move between multiple work sites or client locations.
• Lifting:
  Occasionally lift and carry equipment such as computers, monitors, and peripherals (usually up to 25–50 lbs).
• Standing/Walking:
  Extended periods of standing or walking while performing installations or troubleshooting.
• Manual Dexterity:
  Frequent use of hands and fingers for handling cables, tools, and small components.
• Visual Requirements:
  Ability to read screens, technical diagrams, and small print…