Service Shop Parts Advisor

Service Shop Parts Advisor

Grand Design RV is currently sourcing a Service Shop Parts Advisor to join our team. As a Grand Design team member in this role, you will work with the service department to ensure proper parts ordering is achieved.

Key areas of responsibility include:

• Order all necessary parts for shop use, repairs noted on the work orders and part requests.
• Inspect incoming parts for accuracy and damage that have been ordered for the service shop.
• Order tools and materials for storage room.
• Pull and provide all prints for all build up required parts.
• Work with purchasing agents to secure part numbers and parts.
• Review open orders to ensure orders are completed and billed in a timely manner.
• Process service shop month end reports.
• Maintain MSDS with all new necessary incoming materials and labels for containers available.
• Process claims with pricing for parts and labor and VCB's.
• Bill out sales orders once parts have been received.
• Walk units for part orders and estimates.
• Deliver parts that arrive to technicians.
• Set up new technicians with tools, supplies, decals, books, keys.
• Request new part set ups from purchasing.
• Assist with the Mobile Support Coordinator responsibilities when the Mobile Support Coordinator is out.
• Work with outsource to acquire needed parts.
• Provide invoicing for inventory.
• Add lines to work orders.
• Pull prints for technicians.
• Order tools/parts for mobile trucks and trailers.
• Attach all camera photos in files or forward as directed.
• Sign for incoming parts from tool crib when tool crib employee is out.
• Must be able to use the BOM and MRP reports to ensure correct parts are ordered.

Education & experience:

• High school diploma.
• Basic computer skills.
• Parts experience a plus.
• Minimum of 2 years in the RV industry.

Physical demands:

• Ability to work early hours with flexible schedule.
• Office sitting and standing environment.
• Use of keyboard/computer.

Our core values:

• Gratitude
  - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect
  - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability
  - Holding each other to the highest expectations in all we say and do.
• Innovation
  - Striving to be industry-leading with our people, processes, and products.
• Drive
  - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.

Leadership expectations:

• Connect with purpose:
• Be inclusive; seek out different perspectives.
• Focus on the customer; put yourself in the customer's shoes.
• Communicate clearly; say what needs to be said and listen.
• Execute with excellence:
• Explore possibilities; ask, "What if?" and embrace new ideas.
• Set direction; prioritize, plan, and align; balance thinking and action.
• Drive results; get the right things done; work with a sense of urgency.
• Build the future:
• Transform the road ahead; anticipate opportunities; seek new opportunities for continuous improvement.
• Navigate change; be agile and flexible; take on new challenges.
• Inspire growth; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design team member you will be eligible for the following benefits:

• Medical, dental, vision, group life insurance, accidental injury, critical illness, short & long-term disability.
• Health savings account (HSA).
• 401(k) with match.
• Employee stock purchase program.
• Tuition reimbursement.
• Holiday and vacation pay.

Grand Design is an equal opportunity employer.