Head of Service

Courage. Connectedness. Adaptability. These are three values we live and work by daily  demonstrate these values with confidence in our abilities, open communication, mutual understanding, and innovative thinking.

Our diverse and engaged team members are empowered to take ownership of their roles and contributions to grow with Truma. With that, we are committed to providing the best possible environment and resources to help maximize personal development and goal achievement for everyone in the company.

Truma is an environment where work-life nourishes personal life. Team members respect, trust, and support each other. Each position has aligned accountabilities toward our overall goals (noted in the job descriptions).

From our products to our people, we strive to be “Simply Better” in everything we do. If you’re a motivated, results-oriented individual who wants to make a real difference in your community and career, then join the Truma team.

Truma is a premium partner to the outdoor recreation community, with a focus on cooling, heating and hot water solutions. Truma started doing business in North America in 2013, establishing its headquarters in Elkhart, IN. Backed by over 70 years of German engineering, Truma has a long history of providing quality solutions to the global outdoor recreation market. Truma provides "Simply Better" world-class systems designed and tested specifically for outdoor adventures and the diverse terrains unique to North America.

Truma distinguishes itself by its high-quality products, exemplary customer service, knowledgeable technicians, and customer-first philosophy

What we offer:

• Competitive salaries and flexible schedules
• Company-paid training and professional development
• Paid time off (PTO), paid sick leave, paid holidays, and paid parental leave
• Premium benefits including health, dental, vision, disability, voluntary and company-paid life insurance
• Supplemental benefits including accident, hospital, and critical illness
• Retirement savings plan with up to 4% match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Gym membership reimbursement

What you'll do:

The Head of Service leads Truma North America’s service strategy, customer care operations, warranty administration, technical service support, field service activities, product safety monitoring, and service excellence initiatives across Canada and the United States. This role is accountable for delivering a premium ownership experience that reinforces Truma’s reputation for quality, reliability, technical excellence, and customer satisfaction.

This role serves as a member of the Truma North America Leadership Team and provides strategic and operational leadership for Customer Care, Warranty, Technical Service, Product Safety Management, and Field Service.

• Serve as a key member of the Truma North America Leadership Team, contributing to overall business strategy, annual planning, organizational development, operational excellence, investment priorities, and long-term growth initiatives.
• Partner with fellow Department Heads to align customer satisfaction, product quality, operational performance, service capability, and commercial growth objectives.
• Represent the voice of the customer, warranty experience, and technical service organization during strategic planning, business reviews, and operational decision-making.
• Operate effectively within an international organization by aligning North American service practices with Truma Group expectations and communicating regional customer and market needs.

• Develop and execute the North American Service strategy, departmental objectives, annual priorities,…