Director of Public Services

Classification:
Director Job Grade: 22 ($85,300 - $127,900)
Job Category: A – Full-TimeFSLA Status:
Exempt Direct Reports:
Yes

Reports to:

Executive Director Application deadline:
September 25; applications reviewed as received.

SUMMARY The Director of Public Services is a senior operational leader responsible for the strategic direction, administration, and continuous improvement of public-facing library services across a multi-branch library system. Working in close partnership with the Executive Director and administrative leadership team, this position ensures the effective delivery of high-quality and responsive service delivery to meet community needs. This role provides direct leadership to department heads and oversees system-wide public service functions including circulation, reference, youth services, programming, and customer experience.

The Director serves as a key liaison between senior leadership and operational teams, ensuring alignment in priorities, policies, and service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Organization-Wide Expectations Follows and enforces established library operational and workforce policies, procedures, and work standards

Attends work regularly, on-time, and as scheduled

Demonstrates inclusive, welcoming, and customer-focused service to patrons, staff, and community partners

Maintains confidentiality of sensitive information and exercises sound judgment

Actively participates in professional development, conferences, and community engagement

Promotes a safe, secure, and accessible environment across all facilities

Regularly reviews and utilizes internal communication platforms

Job-Specific Accountability Leadership and Strategic Direction Provides system-wide leadership for all public service departments across multiple locations, ensuring consistent, high-quality service delivery

Serves as a key member of the senior leadership team, contributing to strategic planning, organizational priorities, and policy development

Serves as an acting administrator in the absence of the Executive Director, as delegated

Service Delivery and Operations Ensures effective, customer-focused execution of services across circulation, reference, youth services, programming, and related areas

Oversees the development, implementation, and evaluation of public programs and services across the library system

Evaluates trends in library services, technology, and related library area of expertise to guide innovation and service delivery

Promotes a culture of service excellence and continuous improvement

Addresses escalated patron matters and interprets policy to resolve complex service issues

Develops, reviews, and refines operational policies and procedures related to public service delivery

Makes data-informed decisions regarding programs, service models, staffing, and resource allocation to maximize community impact

Performs administrative, customer service, or operational support duties as needed to ensure continuity of service

Financial Oversight and People Leadership Oversees departmental budgets, including materials, programing, and operational expenditures while ensuring fiscal responsibility

Ensures effective development, coaching, and engagement of public service staff, including recruitment and retention

Promotes cross-functional teamwork and system-wide consistency

Community Engagement and Collaborative Partnerships Represents the library in the community, building relationships with schools, government, nonprofits, and other organizations, as applicable to role scope

Identifies and develops collaborative opportunities that enhance library services to expand community impact

Serves as a visible ambassador for the library and…