Returned Goods Coordinator

About the Position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Return Good Coordinator within our Quality team.

This position reports to the Lead Product Segment Quality Assurance Manager and will work in our Elkhart, IN office.

As a Return Goods Coordinator in the Elkhart, IN team, you will be involved in managing all incoming returned materials, either as Return for Repair (R&R), product warranty, product exchange or RMA (Return Material Authorization) and assisting with the processing of nonconforming materials and providing support in root cause analysis activities to the Engineering, Manufacturing and Segment Quality departments as needed.

The RGA Technician will be able to communicate well and connect business needs to solutions. As an instrumental team member, he or she will work closely with Segment Quality team to resolve customer issues, increase customer satisfaction, and generate product sales.

• Evaluate and process Customer and Warranty Returns including final disposition of claim. Interact with quality group as required. Tests and inspects finished products returned. Compiles and documents data.
• Analyzes product returned from customers as necessary to determine failure modes and determine acceptance or rejection of Warranty/Customer claims. Ability to properly document and communicate final disposition and gather data.
• Records test data, evaluate data to validate or indicate deviations from existing standards.
• Sets up and performs tests on parts, or products to measure performance characteristics.
• May enter data into computer systems for analysis and updating of database.
• Maintain a clean and safe work area.
• Manage and process RMAs (Return Material Authorizations)
• Assist in Return Goods Analysis and testing activities for warranty early warning system.
• Provide input and assistance in warranty analysis activities performed by Segment Quality-Engineering team.
• Interpret work instructions. Ability to read electrical schematics and understanding of electrical components.
• Must maintain open communication with reporting manager and team regarding test results.

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

• High School Diploma or GED required, additional education a plus.
• Previous manufacturing experience preferred; previous experience in Quality or related field preferred; must be able to operate a personal computer; preferred tow motor experience.
• Understanding of reading and recording current amperage and temperature.
• Basic understanding of HVAC preferred.
• Basic electrical knowledge with 120V AC and 12V DC preferred.
• Common knowledge and usage of the following tools and various testing equipment:
  • 110 Power
  • 12 V Power
  • Voltmeter
  • Vacuum Pump for removing R134A and R410A
  • Propane
  • Multi Meter
  • Pressure Gauge
  • Screw Gun
  • Sniffer For Coolant Leak
  • Hi Pot Tester
  • Die Injector
• Computer skills using ERP/MRP system in a manufacturing environment.

• Mechanical aptitude.
• Must be able to sit or stand for extended periods of time, lift up to 40 lbs. and perform other basic physical demands of the position as needed.

This position works onsite at our Elkhart, IN facility. We see the social aspect of working together, meeting colleagues, having short coffee break interactions or a quick face to face discussion as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin,…