Program Coordinator

Description

Job Title: Program Coordinator
FLSA Classification: Hourly/Non-Exempt

Position Status: Full Time

Department: Financial Empowerment

Work Location: In person, Elkhart on Main Street

Supervisory Responsibilities: No

Reports To: Financial Empowerment Manager

• 9 paid holidays
• Medical, Vision, Dental
• Vacation & Sick Time
• Health Savings Account*
• Life Insurance (paid for by Lacasa)
• 403(b) retirement** (plus match opportunities)
• EAP
  - Employee Assistance Program

The Program Coordinator is a key contributor to the success of Lacasa’s Financial Empowerment Center, ensuring that clients experience a smooth and supportive journey from initial contact through program participation. This position is responsible for coordinating client intake, maintaining accurate documentation, and supporting service delivery across a range of financial empowerment programs. The Program Coordinator helps eliminate barriers, improve access, and uphold the high-quality standards of HUD‑compliant services.

Guided by Lacasa’s core values—Respect Human Dignity, Work Together, Pursue Excellence, and Build to Last— the Program Coordinator plays a foundational role in helping individuals and families gain access to important financial capabilities programs.

• Manage the intake process for Financial Empowerment Center (FEC) programs, including distributing, receiving, and reviewing inquiries and applications.
• Verify client eligibility before scheduling appointments with Housing Counselors and Financial Coaches.
• Refer ineligible cases to other departments or agencies better suited to meet the client’s needs.
• Support the administration and delivery of additional financial empowerment programs as assigned.
• Help coordinate group education workshops under the Master It Series and collaborate with the team on updates and revisions.
• Maintain timely and accurate documentation of all client activity in the designated Client Management Systems (CMS), in accordance with HUD, funders, and internal guidelines.
• Enter all client activity data promptly and accurately into the appropriate Client Management Systems.

Qualifications

Education - Associate degree in education, business, finance or related field preferred. A combination of work experience that has provided the necessary knowledge and skills to fulfill the requirements of this position may be considered.

• Ability to handle sensitive and confidential data with integrity.
• Excellent clerical and computer skills: proficient or advanced skills in Microsoft Suite and Zoom.
• Experience and record of success with data management.
• Records management principles and practices, and research methods and techniques.
• Basic budget and math skills.
• Bilingual (English/Spanish) preferred.

• Maintain impartiality and objectivity in all client interactions, empowering clients to make informed, unbiased decisions.
• Demonstrate excellent verbal and written communication skills; able to communicate complex ideas simply and succinctly.
• Exhibit a problem‑solving attitude and a focus on solutions.
• Maintain working knowledge of all Lacasa’s services.
• Build positive relationships with individuals from diverse backgrounds and education levels.
• Maintain punctuality and flexibility with scheduling.
• Produce high-quality, timely, detail-oriented work.
• Represent Lacasa positively in all interactions with staff, clients, and the public.
• Maintains professionalism and flexibility in fast‑paced, changing environments. Responds constructively to feedback, shifting timelines, or unexpected challenges.

• Full‑time, 40 hours/week (M–F) with scheduled evening or weekend hours for Master It classes or other assigned events.
• Work is office‑based.
• May require travel between Goshen and Elkhart, with occasional travel for training; valid driver’s license and reliable transportation required (mileage reimbursement provided).
• Duties include periods of sitting, standing, walking, climbing stairs, and occasionally lifting or moving items up to 10 pounds.
• May occasionally set up and break down tables, chairs, and display materials for community activities and…