Sales Support Administrator Job Elkhart area,Indiana USA,Sales

What would you say to a career that helps keep the world working? One where you take an active role in an industry that literally makes daily life possible for people and businesses alike? Where the rewards and opportunities for growth are as great as your ambition? Then Lake Cable is looking for you.

For more than a quarter century, Lake Cable has been a leading manufacturer of low voltage, industrial power, utility, custom OEM and broadcast-quality cables, all 100% produced in the United States. Thanks to a shared passion and commitment to our customers, we deliver the finest quality products, engineered to exacting specifications. BETTER. SMARTER. FASTER.

Headquartered in Bensenville, IL with over 450 employees and five facilities in the Midwest, Lake Cable is a privately-owned family business. That spirit of family inspires a culture where the success of every team member is a top priority, with competitive benefits and paths to advancement. Our richly diverse team is also committed to sustainability, community involvement, and ethical business practices.

Because we believe it’s the only way to do business.

If you’re ready for a leap forward, we should talk. Lake Cable. When Delivery Matters…

Position Overview

The Sales Support Administrator’s job duties include providing support to the Inside Sales Representative and Sales Manager. This position will prepare pricing documentation and quotes for customers, responding to customer calls and emails, inventory checks and assisting the sales staff in completing customer paperwork and quote inquiries. The Sales Support Administrator should be able to contribute to creating and maintaining positive customer relationships and should seek to aid in optimizing sales team and company operations.

Essential Functions:

Enter orders into the Rubicon order entry system based on purchase orders sent by customers
Send order and invoice acknowledgments
Contact clients to answer queries on order status or tracking information
Update sales and customer records
Read and interpret customer requests
Review pending orders and production status to communicate any order updates or changes to customers
Communicate with the Sales Manager and operations on any customer concerns or issues
Accurately update daily reports for Production and Shipping teams

Knowledge:

Knowledge of promoting and selling products

Knowledge of how to provide excellent customer service

Knowledge to understand sales and organizational objectives

Knowledge of dealing with products that have prices that change daily and how to accurately quote product prices in such an environment

Skills and Abilities:

Can work independently and in a team environment, take direction and multi-task

Motivated and able to work in a fast-paced environment

Strong listening and communication skills, both verbal and written

Strong interpersonal skills, with the ability to build relationships with customers both internal and external

May be requested to perform over-time activities.

Displays effective time management, organizational skills and attention to detail

Demonstrates consistent initiative to find and solve problems

Makes well-informed, effective and timely decisions

Works with, understands, and evaluates the technical information related to the job

Demonstrates nuances of conflict resolution techniques, and consistently displays courtesy and tact in dealing with customers and co-workers

Proficient using an ERP system such as Rubicon and Microsoft Office applications – Outlook, Word, Excel, and Power Point

Qualifications:

High School diploma or GED, or equivalent work experience
Some college level business courses helpful
Sales experience preferred

Benefits

Paid time off

401(k) match

Health insurance

Dental insurance

Vision insurance

Life insurance (company paid)

Voluntary Life/AD&D

Voluntary Life/AD&D (child)

Short-term disability (company paid)

Long-term disability (company paid)

Accident Insurance

Critical Illness Insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Referral program

Production bonus

Competitive pay

Day Shift

Compensation details: 25-25 Hourly Wage


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