Key Account Manager Job Elkhart area,Indiana USA,Sales

Pure Cars

As the industry leader in automotive marketing, Pure Cars is trusted by the best dealers in North America. From innovative solutions to support from trusted experts, making marketing easier is our job. Pure Cars provides everything dealers need to attract and convert more customers with tech-driven solutions, unmatched data capabilities, and direct access to support. We are a certified digital provider for 20+ OEM programs and compliant with over 40 brands.

We also serve 65 of the top 100 dealer groups in North America. We are proud to partner with leading organizations such as Google, Meta, Amazon, Spotify, Disney+, Microsoft, Oracle, and others to offer the widest range of advertising channels to our dealership clients. We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.

Job Summary – Key Account Manager

The Key Account Manager works in partnership with dealership clients and serves as the primary point of contact for their assigned portfolio of Pure Cars and Auto Alert customers. This role is responsible for overall account management, including client retention, account growth, and building strong relationships at both the dealership and enterprise levels. The Key Account Manager is committed to maximizing customer success by increasing client knowledge, adoption, and utilization of the Pure Cars and Auto Alert solutions through a consultative, proactive, and customer-focused approach.

Once a sale has been successfully closed, the Key Account Manager is introduced to the customer and serves as the primary relationship owner throughout the entire customer lifecycle—from implementation through ongoing partnership and growth.

You are a collaborative team player with strong problem-solving abilities and an innovative mindset. You'll be part of a creative, diverse, and high-performing team focused on increasing customer satisfaction, engagement, retention, and revenue growth. This fast-paced role requires excellent leadership, organization, prioritization, and interpersonal skills.

Travel as necessary to maintain an in-person dealership presence.

Build strong relationships with key dealership stakeholders, including Dealer Principals, General Managers, and other leadership.

Present ROI, performance insights, and opportunities to maximize utilization of the Pure Cars and Auto Alert platforms and solutions.

Schedule recurring business reviews and strategic planning sessions with dealership stakeholders and customer champions.

Strengthen and maintain long-term relationships with assigned clients.

Serve as a trusted advisor by consulting and developing strategic recommendations with dealership leadership.

Regularly review dealership assets, platform settings, user access, and utilization with client leadership.

Identify opportunities for organic growth and additional product adoption while ensuring customers maximize the value of the Pure Cars and Auto Alert product portfolio.

Monitor dealership performance metrics and demonstrate the value of Pure Cars and Auto Alert through data-driven recommendations and process improvements.

Increase client knowledge and adoption of Pure Cars and Auto Alert products and solutions through education and consultation.

Identify, develop, and cultivate customer advocates for Pure Cars and Auto Alert.

Represent the voice of the customer internally by collaborating with Sales, Product, Engineering, Marketing, Operations, Finance, and other cross-functional teams.

Hold customers accountable for agreed-upon success plans and platform utilization.

Coordinate and promote customer training to ensure dealerships receive the level of service and support they expect.

Maintain a strong working knowledge of the Pure Cars and Auto Alert product suites.

Complete and submit required reports, documentation, and administrative tasks while following company policies and procedures.

Meet regularly with leadership to discuss client health, initiatives, opportunities, and progress toward established goals.

Promote adoption and utilization of customer-facing tools, reporting, and marketing resources…