Account Manager

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with

nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group

designs and implements innovative solutions for decarbonization, depollution, and resource

regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia’s Water Technology Business brings together a dedicated team of

experienced professionals committed to tackling the world’s most complex challenges related to water

scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more

sustainable future.

The Account Manager is at the forefront of innovation and sustainability, working closely with

our customers to create advanced chemical treatment and equipment solutions for a wide

array of industries. The Account Manager does far more than manage the sales lifecycle; they

are a trusted technical advisor who develops a deep understanding of customer needs and

delivers creative solutions for improvingenergy and water sustainability while optimizing

customer profitability, productivity, and asset protection. A successful Account Manager

demonstrates excellence in technical competency, customer service, account retention,

commercial aptitude, business development, and leadership.

Exhibit technical curiosity, critical thinking, and superior problem-solving skills in chemical

treatment applications and customer process operations

• Strong interpersonal and communication skills (both written and oral) to develop key. customer relationships that build mutual respect, as a trusted partner to our customers.
• Active listener, who uncover customer needs.
• Customer focused with the ability to generate and document customer value and provide service excellence.
• Effective time management in a fast paced, ever changing work environment.
• Ability to work independently in a self-directed manner.
• Inclusive and respectful team member, who contributes to the team’s success.
• Comfortable in industrial environments (working at heights, and in confined spaces).
• Ability to apply in-depth concepts and training to real world applications.
• Willingness to expand your comfort zones.

Analyze, build and optimize chemical treatment programs for customer-specific applications.

• Write and communicate Technical Service Reports that analyze customer data (KPCs / KPIs), interpret results, explain deficiencies, and drive corrective actions and continuous improvement.
• Execute the Account Management Excellence Program i.e., Service Reports, Service Plans, Value Generation Plans, Business Reviews, Proof Not Promises (PnP) / Return on Environment (ROE), Special Studies, Inventory/Order Fulfillment at customer sites to generate value.
• Plan, execute, & communicate Veolia’ Value Generation Plan to the customer through projects that drive water & energy sustainability, improve asset protection, and drive out cost from our customer operations.
• Ensure account retention and mitigate/minimize lost business.
• Meet and exceed annual revenue targets and other key metrics around margin reviews, price escalations, profitability, contract management and commercial negotiations.
• Develop a regular sales rhythm that actively works the Veolia Sales Process to maintain a healthy funnel of prospects.
• Win (close) new, recurring, profitable competitive business to achieve consistent and predictable revenue and margin growth year over year.
• Work safely at all times: follow all EHS policies and procedures (Veolia & Customer).

Application Level - Ability to put into motion the knowledge, skills and abilities acquired

• Technical Excellence
• o Completion of all Technical Training modules, Product Application classes, and relevant Industry Specific Training
• o Application of this learning at the customer sites
• Account Management & Customer Service Excellence
• o Account Management Excellence Program Training
• o Application of this training and field experience at the customer sites
• Commercial Excellence
• o Completion of commercial and negotiation training
• o Application of this training and…