Account Specialist Job Elkhart area,Indiana USA,Sales

Description

ACTIA Corporation has been manufacturing quality vehicle electronics and diagnostic equipment for growing markets such as Off-Highway, Bus & Coach, Truck & Fleet, Marine and Specialty Vehicles for over 30 years.
ACTIA Group is an international group based in Toulouse, France.

We are currently looking for an Account Specialist to join our team in Elkhart, IN. The Account Specialist coordinates internal customer account activities for select groups of Customers and assists Director of Business Development with special projects and customer/service support.

Job Specific

Competencies:

Customer Account Management

Enters new orders, daily and weekly

Processes order amendments

Expedites orders

Resolves late shipments by reviewing order backlog

Processes credit card transactions

Confirms customer orders, pricing and delivery dates

Advises customers on expedite fees

Maintains and Responds to all correspondence

Investigates and resolves problem deliveries

Enters and maintains customer and sales data

Prepares reports as requested

Provides instruction for account coverage in the event of absence/vacation

Updates Vendor sites and websites for customers

Issues Return Goods Authorizations and Credit Memos as needed

Forecasting

Reviews, enters and updates customer forecasts, as well as reporting any changes to Accounting Manager and Sales Manager

Analyses customer forecasts to ensure no duplication of material planning

Accountable for maintaining accuracy of customer forecasts, including entry and cancellation.

Reviews assigned customer forecasts weekly

Contacts customer for clarification or resolution of discrepancies in forecasts

Production/New Parts

Initiates product price quotes in collaboration with Sales representatives or Dir. Business Development.

Maintains part price information, including EAU/MOQ

Reviews feasibility and quotes on new products

Analyzes RFQ’s and makes recommendations to Sales on business case

Service Pricing

Reviews and compiles information on production end of life items

Reviews and implements price changes from production to service pricing

Collaboration

Collaborates with Purchasing, Sales and Engineering for blue planner item entry

Collaborates with Outside Sales Representatives on account activities

Collaborates with shipping department

Participates in meetings with Production, Purchasing and Engineering to monitor order progress and resolution of shortages/late shipments

Legal Compliance

Ensure legal compliance with state, federal and OSHA requirements

Ensure ISO procedures are followed

Maintain compliance with all company policies and procedures

Requirements

Minimum Qualifications and

Education:

High School Diploma or equivalent
Excellent verbal and written communication skills
Excellent computer skills
Demonstrates high proficiency with Microsoft Office products, especially Excel.
Strong analytical skills
Ability to apply logical reasoning
Attention to Detail
Self Motivated

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

ACTIA Corporation is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACTIA is committed to the principle of equal employment opportunity for all employees and t providing employees with a work environment free of discrimination and harassment. All employment decisions at ACTIA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

ACTIA will not tolerate discrimination or harassment based on any of these characteristics.

A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and an excellent benefits package which includes:

Medical, Dental and Vision coverage
Life and Disability insurance
HSA Match
401(k) Plan
Paid Holidays
Generous paid time off policy.
A flexible Schedule.
Employee Gym on site!

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