National Parts Sales Manager

Spheros is a global technology company and market leader in the development and production of innovative solutions for heating systems, air conditioning and refrigeration technology, as well as intelligent regulation and control systems. We are a partner of the international commercial vehicle industry. Our teams operate worldwide in eleven countries at 12 locations, where they develop and produce cutting-edge technology actively shaping the future of urban mobility.

An open and constructive working atmosphere and the opportunity to contribute ideas characterize us as a employer.

Location:
Elkhart, IN (hybrid)

Employment Type:
Full-time

Spheros is seeking a North America Parts Sales Manager to lead and grow our aftermarket parts business across North America. This position will have commercial ownership of parts sales, distributor relationships, key accounts, pricing, forecasting, and overall customer experience.

The Parts Sales Manager will work cross-functionally with Sales, Customer Service, Procurement, Operations, Finance, Quality, and Service to drive profitable growth, improve parts availability, and strengthen our North American distributor network.

Key Responsibilities

• Own the North America parts sales strategy, revenue growth, and profitability
• Manage and develop distributor relationships and key parts accounts
• Establish sales targets and conduct regular business reviews with distributors
• Identify new sales opportunities, customers, and opportunities to expand the distributor network
• Serve as the primary commercial contact for escalated distributor and parts customer needs
• Own parts pricing, price lists, discounts, and distributor commercial terms
• Monitor sales, margins, customer trends, and market opportunities
• Develop sales forecasts and communicate demand requirements
• Partner with Procurement and Operations to improve stocking levels, lead times, and parts availability
• Monitor backorders, critical parts, slow-moving inventory, and delivery risks

Customer Experience & Operations

• Provide commercial leadership for the North America parts order process
• Partner with the Parts Customer Service team to ensure order accuracy, timely fulfillment, and strong customer communication
• Resolve escalated pricing, delivery, billing, and customer concerns
• Work with Quality and Returns teams to resolve damaged, incorrect, or warranty-related shipments
• Support continuous improvement of parts processes and customer service standards

Business Performance

• Track and report key performance indicators including:
• Parts sales and revenue growth
• Gross margin
• Forecast accuracy
• Parts availability and backorders
• On-time delivery and customer service performance

Qualifications

• 5+ years of experience in parts sales, aftermarket sales, account management, distribution, automotive, commercial vehicles, or manufacturing preferred
• Experience managing distributors or key customer accounts strongly preferred
• Strong commercial, negotiation, analytical, and relationship-management skills
• Experience with pricing, forecasting, inventory planning, and ERP/order management systems (SAP experience preferred)
• Ability to collaborate effectively across departments and take ownership of business results
• Ability to travel within North America as needed

Why Spheros

Join a global technology leader and take ownership of a strategically important North American aftermarket business. Spheros offers opportunities for professional growth, cross-functional leadership, and the ability to directly influence customer satisfaction and profitable growth.

Great technologies are born from passion!