Outside Service Technician

Posted Tuesday, June 30, 2026 at 5:00 AM

The vision of Southern Carlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Location: Elkhart, IN

Schedule: Monday – Friday | Daytime Schedule

Compensation: Based on experience

Southern Carlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day.

At Southern Carlson, our values guide how we serve customers, support our teammates, and grow our business.

Provide Fanatical Service
We take ownership of every challenge and go above and beyond to exceed expectations.

Act With Urgency
We respond quickly and decisively—because our customers’ time matters.

Earn & Maintain Trust
Trust is earned through consistency, accountability, and doing what’s right.

Continuously Improve
We never stop learning, growing, and improving how we work.

We're looking for a customer-focused Outside Service Representative who enjoys working independently, solving mechanical problems, and building strong customer relationships. In this role, you'll travel to customer locations to install, troubleshoot, repair, and maintain industrial equipment while providing exceptional service and identifying opportunities to support our customers' operations.

• Travel to customer locations in Indiana, Michigan and Ohio to diagnose, troubleshoot, repair, and maintain industrial equipment
• Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment
• Demonstrate proper equipment operation and provide maintenance training to customers
• Manage customer service calls and coordinate outside service scheduling
• Complete work orders, parts requests, timesheets, and other service documentation accurately and on time
• Communicate with sales representatives to ensure customer satisfaction and resolve service concerns
• Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions
• Process customer orders as needed
• Build strong customer relationships by delivering responsive, professional service
• Follow all company safety policies and procedures

• Experience repairing industrial equipment, pneumatic tools, or electric power tools required
• Strong mechanical aptitude and troubleshooting skills
• Excellent customer service and communication skills
• Ability to work independently and manage priorities effectively
• Strong organizational skills and attention to detail
• Basic computer skills
• Construction or industrial supply industry experience preferred
• Valid U.S. driver's license with a satisfactory driving record
• Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.
• High school diploma or GED required

Positive Culture – Respectful, collaborative, and team-oriented environment

Career Growth – We promote from within and invest in employee development

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays

Respect – We treat everyone with kindness and fairness.

Integrity – We do what's right, always.

Teamwork – We support one another and succeed together.

Family Feel – A nationwide company with a local, community-driven culture.

Ready to put your mechanical skills to work while helping customers succeed? Apply today and build your career with Southern Carlson!

All offers are contingent upon successful completion of a background check and drug screening.

Southern Carlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.