Toll Equipment Technician III

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Toll Equipment Technician III to Serves as technical expert and lead technician responsible for advanced diagnostics, complex system installations, and technical oversight of toll collection equipment. This position will be full-time and onsite in Elkhart, IN.

What You'll Do

• Serves as technical expert and lead technician responsible for advanced diagnostics, complex system installations, and technical oversight of toll collection equipment

• Provides technical leadership, training coordination, and serves as primary escalation point for complex technical issues

• Performs advanced troubleshooting and resolution of significant equipment malfunctions that are beyond the capability of junior and mid-level technicians to isolate

• Coordinates with Toll Maintenance Supervisors on complex operational issues and system-wide problems

• Determines root cause of complex equipment malfunctions across multiple integrated systems including lane controllers, networking equipment, server systems, and software applications to locate source of trouble and implement comprehensive solutions

• Performs and oversees advanced preventative maintenance programs, analyzing trends and recommending improvements to maintenance procedures and schedules

• Ensures optimal equipment performance and minimizes downtime

• Performs advanced equipment hardware installation and cable termination, including coaxial, CAT 5, and fiber optic cabling

• Performs toll equipment software configuration, network device IP configurations, and Radio Frequency (RF) configuration and troubleshooting

• Utilizes advanced software tools to diagnose and troubleshoot various tolling equipment. Performs complex software troubleshooting in Windows, Unix, and Linux environments

• Troubleshoots equipment networking issues across LAN, video, and discrete signaling systems

• Interprets complex wiring schematics, network diagrams, and system architecture documentation for use in advanced troubleshooting, system modifications, and equipment upgrades

• Performs installation, advanced corrective/preventative maintenance, configuration, and monitoring of CCTV cameras

• Assists Toll Maintenance Supervisors with the installation and testing of equipment at existing and new tolling sites, including installing conduit, running wiring, installing equipment mounting hardware, and installation of tolling equipment

• Provides comprehensive training to technicians on advanced systems, new equipment, and complex troubleshooting procedures. Develops training materials and job aids as needed

• Performs toll system equipment installations, repairs, testing, configurations, and inspections for new and upgraded systems

• Manages toll system inventory control and recommends spare parts requirements based on failure analysis and preventative maintenance trends

• Completes corrective and preventative and inventory management forms as required, ensuring accurate documentation in the incident management systems and inventory management systems

• Participates in project work and team meetings, providing technical input on system improvements, equipment selection, and maintenance optimization

• Available for priority after-hours on-call rotation for critical system failures with the ability to travel to affected locations as required

• Performs other duties as assigned

What You'll Need

Required:

• 4+ years of experience in electronic equipment maintenance, toll systems, or related field

• Demonstrated experience leading technical projects and mentoring technical staff

• Proven track record of resolving complex technical issues across multiple integrated systems

• Associate's Degree in Information Systems Technology, Electronics, Computer Science, or related field required;
  Bachelor's degree preferred, or equivalent experience

• Expert ability to read and interpret complex schematics, parts/wiring diagrams, network topology diagrams, and system architecture documentation

• Ability to establish comprehensive test procedures and validation protocols

• Ability to analyze system performance and recommend…