IT Specialist

Salary: $28.36 - $37.28 hourly

Location:

Elkhorn, WI

Job Type: Full-time

Job Number:

Department:
Information Technology

Opening Date: 05/26/2026

Closing Date: 6/9/2026 11:59 PM Central

An Equal Opportunity Employer

This position is responsible for performing technical assignments in the installation and support of new and existing desktops, thin clients, hand-held and mobile computing equipment and software.

Days:
Monday - Friday

Work Hours:

8:00 a.m. – 5:00 p.m.

Hours per Shift: 8

Shifts per Pay Period: 10

Position FTE: 1.0

• Install personal computers, printers, monitors, and any other desktop or mobile computing equipment or software.
• Participate in the Help Desk rotation, providing tier 1 support for end‑user inquiries and resolving technical issues.
• Troubleshoot equipment, software, and Desktop LAN problems to determine a viable solution.
• Perform computing equipment and software problem diagnosis and resolution for client desktops and laptops.
• Assist with network and server maintenance in a multi‑protocol environment as needed.
• Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment.
• Perform intermediate equipment and software upgrades and may interface with vendor support services.
• Perform equipment and software inventories and updates in appropriate databases.
• Assist with the maintenance of site documentation.
• Assist in the evaluation of business problems and research on new technology as directed by senior staff.
• Troubleshoot telephone system problems, replace defective equipment or report problems to the proper agency for repair.
• Demonstrate commitment to county safety and risk management efforts.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Associate’s degree or Technical diploma in an Information Technology related field with one to two years of prior relevant experience OR seven (7)+ years of progressive and significant IT experience. Prefer at least one (1) year experience with Microsoft operating systems and Intel‑based hardware or a combination of education and experience. Technically competent with various word processing, spreadsheet, graphics, e‑mail and other desktop software packages.

Excellent organizational skills, strong interpersonal and customer support skills, strong analytical and problem‑solving skills. Experience in the educational field preferred.

Valid Wisconsin driver license.

Proof of minimum auto liability insurance coverage.

Must be able to provide a reliable personal vehicle for travel between county locations on a daily basis.

Responds to requests and initiates contacts to exchange basic or general information with others.

This position has authority to make decisions within detailed procedures and protocols under close supervision. Decisions directly impact performance and information is provided to others for their decision making.

Challenges are routine and primarily related to procedure and process issues.

• Telephone, calculator, copy machine, fax machine, personal computer, printer, vacuum cleaner

Health, dental, vision, life, short‑term and long‑term disability insurance; paid holidays; paid sick leave; extended sick leave bank; personal time off; bereavement leave; jury duty pay; military leave; workers’ compensation; direct deposit; employee assistance program.

All employees of Walworth County are at‑will employees. Employees are eligible for overtime or compensatory time under applicable laws and receive scheduled time off and personal time off based on years of service.

Walworth County
Address: P.O. Box 1001, 100 W. Walworth Street, Elkhorn, Wisconsin, 53121
Phone: 262‑741‑7950
Website: