Customer Operations Specialist

Viantis a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. For more information, visit  or follow us on Linked In.

As a Customer Operations Specialist
, you will be responsible for managing customer service activities for both internal and external customers, ensuring timely and accurate communication, order management, and quoting processes. You’ll gain valuable, hands‑on experience in cross‑functional collaboration with Planning, Operations, Engineering, and Quality teams. This position offers exposure to end‑to‑end supply chain processes within a fast‑paced, regulated manufacturing environment.

We’re looking for motivated, detail‑oriented individuals who are eager to learn, build problem‑solving skills, and grow into long‑term careers in supply chain. Whether you’re just starting out or transitioning from a related field, Viant provides the training, support, and career pathways to help you succeed.

• Medical, dental, and vision benefits-effective on date of hire
• Generous paid time off benefits and 11 paid Holidays
• Company‑paid life insurance
• 401k plan with company match
• Low‑cost nutrition and mental health visits
• Up to $150‑off your gym membership annually
• Discounted Pet Insurances for your furry friends
• Access to individualized financial planning meetings
• Employee Discount Program with savings on electronics, home goods, gym equipment, and more
• Discounted family caregiving support

• Tuition Reimbursement
• On‑site Training Programs
• Defined Career Path for advancement in role and compensation

• Serve as the primary point of contact for customer communications and issue resolution.
• Buildand maintain strong relationships with customers and partners with Sales for strategic accounts.
• Understand and communicate customer requirements across internal teams.
• Ensure compliance with customer contractual obligations.
• Execute contract reviews and support order entry processes.
• Manage standard and repeat product quotations.
• Collaborate with Planning, Operations, Engineering, and Quality to meet customer expectations.
• Monitor and communicate expedite requests and recovery plans.
• Coordinate finished goods configuration to ensure accuracy in revision, pricing, and specifications.
• Support Technical Solutions group for new product quotations.
• Drive performance on key metrics including On‑Time Delivery, Order Acknowledgement Cycle Time, and Quote Cycle Time.
• Assist with other Supply Chain related duties as required.

• Proficiency with Microsoft Office applications (Excel, Outlook, Teams, Word, PowerPoint)
• Sales, service, and customer relationship management acumen
• 2-4 years of relevant customer operations, customer service, or order management experience, preferably in a manufacturing or regulated environment
• SIOP (Sales, Inventory & Operations Planning) experience preferred
• IQMS or similar ERP system experience preferred

Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.