Communications Supervisor - Dispatch; Sheriff's Office

This role involves overseeing shift operations within the Communications Division, leading and guiding the communications team while fostering positive organizational culture through behavior, demeanor, and example. Additionally, the Communications Supervisor needs to be capable of fulfilling the core responsibilities of a Communications Officer and will serve as a Communications Officer on their assigned shift regularly to maintain shift minimums.

This position supervises communications staff on their assigned shift and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

This hourly position normally works a rotating schedule of 5 days on, 2 days off, 5 days on, 3 days off for an 8.25 hour shift. Shift hours are 6:45 a.m.

- 3:00 p.m. for 1st shift, 2:45 p.m.

- 11:00 p.m. for 2nd shift, and 10:45 p.m.

- 7:00 a.m. for 3rd shift. The selected candidate will likely be placed on 2nd or 3rd shift.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Provide coaching, leadership, and mentorship to the Communications Center staff.

Keep the Operations Manager informed of all aspects of the operations of the Communications Division including, but not limited to, service complaints, personnel problems, equipment problems, etc. Contact the Operations Manager in the event of major emergencies.

Assist the Operations Manager in the development and implementation of agency goals, objectives, policies, and procedures. Assist the Operations Manager in gathering Communications Division statistics, analysis, and reports.

Oversee and supervise the communications team. Ensure appropriate staffing levels for each shift by maintaining the schedule. Make necessary adjustments to shift schedules as needed. Submit work schedules that account for overtime, holidays, and training to the Operations Manager. Ensure that weekly timecards are completed accurately.

Ensure that proper action is taken in the event of equipment failure with ability to troubleshoot problems and determine who to call for problem solving. Oversee the staff's use of the equipment to ensure its adequate use and maintenance to maximize the life of the equipment and proper operation.

Assist in the training of new employees and developing and implementing staff training programs.

Assign work and set priorities. Oversee the operations, activities and personnel of the communications center to ensure the compliance of established guidelines, procedures and policies.

Receive, review, investigate and handle problems and complaints regarding specific incidents and/or employees as assigned. Investigation includes reviewing tapes, answering questions, duplicating appropriate master tapes relating to investigations and submitting findings in a written report to the Operations Manager. Recommend disciplinary action or commendations and perform as directed.

Monitor potential problem areas (i.e. continuing problems on radio, personality conflicts, attendance, etc.). Counsel employees regarding work habits, behavioral problems and other issues affecting the employees work performance and may issue discipline in the form of oral and written reprimands as directed.

Maintain a high level of knowledge and skill regarding the equipment, policies, procedures and techniques of 911 call-taking and dispatching.

Complete a variety of reports and correspondence relating to shift and personnel activities including preparation of documentation for court purposes.

Represent the division, as assigned, at meetings and conferences. Attend and participate in employer sponsored training. Ensure up-to-date knowledge of relevant issues, legislation, procedure or policy changes affecting the Communications Division.

Actively seek ideas and promote ways to raise the standards of the division.

Participate with the Operations Manager in the development, implementation and review of procedures, policies and training programs.

Maintain professional relationships with team members, understanding the leadership hierarchy, and fostering a culture of professionalism within the agency. Recognize the dynamics of the supervisor-employee relationships.

Proficient in all related duties of a Communications Officer. Serve as a Communications Officer on designated shift to maintain shift minimums.

Maintain confidentiality.

Follow the Sheriff’s Office chain of command policy.…