Service Administrator

Key Responsibilities

• Open field service jobs for billable work, warranty work, and other areas of Parts & Services (P&S)
• Open work orders for new units; PDI (pre-delivery inspection), warranty, other work to be performed on new units
• Maintain/track open field service jobs
• Order parts and/or outside services
• Coordinate with vendors for orders
• Process all system and hard copy documentation for all WIP orders
• Open Logistics Process Support (LPS) tickets for expediting, pricing, etc.
• Prepare quotes and invoices and/or close field service and WIP jobs
• Follow up with Sandvik internally as required to satisfy the requirements of WIP
• Answer internal and customer inquiries on service, parts availability, delivery times and status of orders
• Look up parts, pricing and availability to provide quotes to customers for service work and audits
• Open/assist jobs with parts needed from stock equipment
• Provide monthly reports for team and customers
• Enter warranty claims and close jobs upon acceptance or rejection of claims
• Open/maintain branches in system
• Maintain/create technicians in system
• Maintain labor cost and sell rate in system
• Maintain user parameters, team authorizations and user/branch authorities
• Train/Assist coworkers regarding systems when issues arise, and when they need assistance
• Assist co-workers with getting access to system as necessary
• Order vehicle safety equipment for fleet
• Order uniforms for field service technicians
• Order tools for field service technicians
• Order office supplies for technicians
• Maintain accounts payable (AP) links for orders placed; amend and receive orders
• Work with accounts receivable (AR) to resolve outstanding balances
• Work with vendors and customers to be set up in Sandvik Enterprise Resource Planning (ERP) system

• 3-5 years of experience in service administration or inventory management
• Demonstrated aptitude for learning new data input systems
• Intermediate to advanced level in Microsoft Office, specifically Word and Excel
• Demonstrated experience with manipulating worksheets, nesting formulas, mathematical and logical functions, and querying data from external sources within Excel
• Openness to evolving systems and workplace structure

• Experience and understanding of accounting related activities
• Highly organized workstyle
• Independently motivated, proactive approach to work
• High level of professionalism
• High level of commitment to maintaining high standards and continuous improvement

Hybrid role requiring at least 3 days in office in Elko, NV.

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

Location:

Elko, NV

Compensation Range: $60,000 to $70,000

Benefits:
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.