Workshop Service Administrator

Job Overview

Sandvik is looking for a Workshop Service Administrator in Elko, NV. The role involves managing workshop operations, inventory, and service details within an industrial setting.

• Set up jobs for the workshop and prepare packets for supervisors.
• Enter, track, and expedite all workshop work in process (WIP) orders.
• Process Aurora S34 system transactions and open field service jobs for billable work, warranty, and other parts & service tasks.
• Open N00 jobs for new units, pre‑delivery inspection, warranty and other work on new units.
• Maintain and track open field service jobs.
• Order parts and/or outside services and coordinate with vendors.
• Open LPS tickets for expediting, pricing, and related tasks.
• Prepare quotes, invoices, and close field service and WIP jobs.
• Follow up internally with Sandvik to satisfy WIP requirements.
• Answer internal and customer inquiries regarding service, parts availability, delivery times, and order status.
• Enter technician labor in EQ system.
• Lookup parts, pricing, and availability to provide quotes to customers for service work and audits.
• Open or assist jobs that require parts from stock equipment.
• Provide monthly reports for the team and customers (EQ / IT).
• Open and maintain branches in Aurora.
• Maintain or create technician records in Aurora.
• Maintain labor cost and sell rate in Aurora.
• Maintain user parameters, team authorizations, and branch authorities.
• Train or assist coworkers in Aurora when issues arise.
• Assist co‑workers with accessing Aurora tasks.
• Enter warranty claims in Sales Tools and close Aurora jobs upon acceptance or rejection of the claim.
• Order vehicle safety equipment, uniforms, tools, and office supplies for field service technicians.
• Maintain accounts payable links for orders, amend and receive orders.
• Work with accounts receivable to resolve outstanding balances.
• Set up vendors and customers in the Sandvik ERP system.
• Prepare, quote, and invoice jobs and produce reports on work in process, backlog, and future jobs.

• Associate’s degree.
• 3‑5 years of office or inventory management experience, preferably in an industrial environment.
• Accounting related activities preferred.

• Aptitude for learning new data input systems.
• Strong proficiency with Microsoft Office.
• Highly organized, self‑motivated, and proactive with a professional demeanor.
• Ability to work quickly and effectively within time constraints.
• Willingness to work overtime as required by business needs.

Sandvik offers a comprehensive total compensation package, including health, dental, and disability insurance, and a 401(k) retirement savings plan. Opportunities for professional competence development, training, and career advancement are also available.

Sandvik is an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at  Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.