Parts and Services Sales Representative; PSSR

Sandvik Mining – Parts and Services Sales Representative (PSSR)

Location:

Elko, NV

We are looking for a driven self‑starter with a continuous desire to learn and grow, a deep understanding of underground mining operations, and a sales‑oriented mindset. You will act as the primary point of contact at customer sites, bringing technical insight and customer focus to deliver solution‑based parts and services.

The role is to represent Sandvik at customer sites, supporting solution‑oriented service offerings that deliver value, managing parts planning, invoicing capture, and collaborating closely with sales, service management, and workshop teams.

• Represent Sandvik as the primary on‑site interface, maintaining a strong customer focus and supporting solution‑based service delivery (75% of time traveling to customer sites via vehicle or air).
• Support maintenance planning, coordination, and execution activities with the customer, service manager, and workshop to ensure work is planned, resourced, and executed safely and efficiently.
• Assist with parts planning, forecasting, and tracking to ensure required components are identified, ordered, delivered, and available for maintenance and service execution.
• Capture, validate, and track maintenance and service‑related information to support accurate and timely invoicing in accordance with contract and customer requirements.
• Collaborate closely with the sales team to identify customer needs, support solution‑selling opportunities, and ensure service offerings align with customer objectives and Sandvik capabilities.
• Interface with internal stakeholders—including sales, service management, planning, and workshop teams—to support cross‑functional execution and ensure alignment across site and branch operations.
• Monitor progress of planned maintenance and service activities, identify potential issues or deviations, and communicate proactively with customers and internal teams to support timely resolution.
• Ensure required documentation, records, and reporting related to maintenance, PSSR activities, parts usage, and invoicing are completed, accurate, and maintained in accordance with company procedures.
• Promote safe work practices and comply with company, customer, and regulatory requirements while supporting efficient and commercially aligned service delivery.

• Demonstrated experience in parts and services sales, maintenance support, or technical service roles within OEM mining, heavy equipment, or industrial environments, with a strong understanding of customer operations and aftermarket service delivery.

• Proven experience representing the company at customer sites, acting as a primary customer interface supporting solution‑oriented service offerings.

• Experience supporting maintenance planning and execution with service management, workshop teams, and customers.

• Working knowledge of parts planning, forecasting, tracking, and logistics.

• Experience capturing commercial and invoicing‑related information, ensuring accuracy and alignment with contracts.

• Demonstrated ability to collaborate cross‑functionally with sales, service managers, planners, and workshop personnel.

• Experience promoting safe work practices in accordance with company, customer, and regulatory requirements on customer sites.

• Technical diploma, associate degree, or equivalent experience (minimum 2 years) in mechanical, maintenance, industrial, or mining‑related discipline.
• Ongoing development through product, service, and sales process training aligned with PSSR requirements and Sandvik operational standards.

• Valid driver’s license with the ability to travel to and work at customer sites.
• Customer‑ and site‑specific safety inductions and authorizations, including mine site access credentials.
• Safety training and certifications relevant to site operations (hazard awareness, lockout‑tagout, working at heights, confined space awareness, mobile equipment safety).
• Willingness to complete regulatory compliance certifications where applicable (e.g., MSHA Part 46/48 or equivalent).

• Sandvik…