Slots Guest Service Representative - Elko

Job Type

Full-time

Pay Range
: $13 - $16 per hour + tips. Housing options available after 90 days.

• Safeguards company assets at all times.
• Circulates about the slot machine area assigned.
• Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times.
• Prepares or approves all slot payout vouchers for fills and jackpots.
• Assists in resolving all customer disputes.
• Observes strict confidence in regards to company related matters.
• Makes minor repairs and adjustments to slot machines as needed.
• Cleans interior/exterior of slot machines.
• Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so.
• For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings.
• For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts.
• For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company.
• Create a friendly atmosphere for guests and coworkers.
• Performs related and/or other duties as required.

• Be 21 years of age.
• High School graduate or GED.
• Ability to obtain and maintain State of Nevada Gaming Card.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.
• Outgoing personality, positive attitude, strong communication skills, and pleasant/clean appearance.
• This position typically works a variety of shifts, including weekend and holidays. Ability to satisfactorily communicate in English with guests, co‑workers and management to their understanding.
• Possess basic math skills and have the ability to handle money.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity.

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short‑Term/Long‑term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• And more!

$13 - $16 + tips /DOE