Field Service Supervisor West

Requisition
36442
-Posted
07/21/2026

Join Komatsu and Be Part of Something Big!

Position Overview:At Komatsu West, we are seeking an experienced Field Service Supervisor West to lead and inspire a team of dedicated field service technicians throughout northern Nevada and neighboring regions. This position plays a pivotal role within our Product Support organization, where you will oversee the maintenance and repair of heavy equipment used in demanding industries including mining, construction, aggregates, and industrial sectors.

In this leadership capacity, you will guide service operations to consistently meet the highest standards of safety, quality, and customer satisfaction. Your efforts will directly contribute to maximizing equipment uptime and operational efficiency for our diverse client base. This role requires a hands-on leader who combines strong technical proficiency with exceptional team management skills, fostering a work environment centered on continuous improvement, collaborative problem-solving, and professional growth.

You will collaborate cross-functionally with parts, sales, engineering, and operations teams to create seamless service experiences and innovative solutions tailored to customer needs. Komatsu West offers a dynamic and challenging environment where leadership and technical expertise come together to support the long-term success of our customers and company alike.

Primary Responsibilities:

Team Leadership and Talent Development:

• Lead, motivate, and develop a high-performing team of field service technicians, promoting a culture grounded in safety, respect, accountability, and continuous learning.
• Deliver ongoing coaching and professional development through hands-on mentorship, formal training initiatives, and constructive performance feedback.
• Conduct thorough evaluations, career development planning, and foster open communication channels to empower employees and support retention.
• Support strategic workforce planning efforts including recruiting, onboarding, and succession planning to sustain a resilient service workforce.
• Model exemplary behaviors exemplifying professionalism, ethical standards, and a commitment to customer-focused service delivery.

Service Operations Management:

• Oversee daily field service scheduling to optimize technician deployment, ensuring timely and effective service delivery across multiple customer sites.
• Direct service dispatch, job prioritization, resource allocation, and continuous workflow improvements to enhance operational productivity.
• Provide technical troubleshooting support for complex mechanical, hydraulic, electrical, engine, powertrain, and electronic system issues by leveraging deep product knowledge.
• Analyze performance metrics such as labor utilization, downtime reduction, and customer satisfaction indicators to drive operational excellence initiatives.
• Maintain rigorous documentation standards, verifying accuracy in work orders, labor reports, and service logs to support compliance and transparency.
• Ensure availability and upkeep of service equipment, tools, vehicles, and other resources vital for field operations.
• Collaborate extensively with interdepartmental teams including Parts, Sales, Engineering, and Operations to synchronize efforts and enhance service effectiveness.
• Identify and implement process enhancements to streamline service procedures, boost technician efficiency, and elevate customer experience.

Customer Engagement and Relationship Management:

• Build and sustain long-lasting, trust-based relationships with customers across the assigned territory by understanding their needs and aligning service delivery accordingly.
• Proactively address and resolve customer concerns, ensuring consistent responsiveness and a customer-centric approach in all interactions.
• Conduct on-site visits to evaluate equipment performance, support service operations, and uncover opportunities for value-added services.
• Collaborate closely with Product Support Sales Representatives and internal teams to provide integrated solutions that enhance customer equipment uptime and productivity.
• Serve as the primary liaison…