Service Technician

JOB TITLE:
Service Technician

LOCATION: Elko, NV

JOB SUMMARY

The Service Technician travels to Elko, NV based mine sites to ensure high machine safety and reliability of Getman products through equipment commissioning, troubleshooting, audits, and maintenance training. On occasion, the position may be called upon to travel to other locations to provide technical support.

RESPONSIBILITIES

• Create connections with the Getman customer base through promotion of Parts, Service, Training, and Preventative Maintenance programs.
• Provide on-site and remote technical product support for Getman equipment.
• Provide Getman customers with exceptional customer service.
• Provide commissioning, troubleshooting and technical support at customer sites.
• Train mining personnel on how to maintain and repair Getman equipment.
• Provide input to product issue resolution, roll out and implement product fixes and improvements determined by Product Engineering and Product Management.
• Compile field service reports and product issue reports following customer site visits.
• Define scope, perform and/or supervise equipment and/or component repairs and rebuilds.
• Assist and follow up on product field trials and tests.
• Provide input to technical inquiries and projects within the Aftermarket group.
• Perform all other duties as assigned.

QUALIFICATIONS

Education and/or Experience

• Associate degree in engineering and/or Mechanical trade experience High School Diploma with 5+ years mechanical trade experience
• Minimum 5 years heavy equipment/diesel mechanic experience.
• Experience with maintaining mining machines or Getman equipment preferred.
• MSHA Certification.

Skills, Talents and/or Characteristics

• Strong mechanical, electrical and hydraulic knowledge.
• Ability to troubleshoot equipment in remote locations.
• Ability to handle customer complaints and provide a customer-oriented solution.
• Ability to be self-sufficient and self-directed while traveling and working safely in remote locations.

This job is based in Elko, NV. Occasional customer support may happen in other US or International locations. The Employee must wear the required personal protective equipment at customer sites.

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