Product Support Specialist (Master) Load & Haul, Any U.S. Location

Product Support Specialist (Master) Load & Haul

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.

We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

The Product Support Specialist - Underground Load & Haul serves as the Sales Area Subject Matter Expert (SME) for underground loading and hauling equipment. The role provides advanced technical support, product application expertise, and operational guidance for Sandvik underground loaders, haul trucks, battery-electric vehicles (BEVs), automation systems, and related technologies. The specialist acts as the primary technical liaison between customers, Sales Area teams, and Product Lines to resolve complex equipment issues, improve equipment performance and reliability, support new product introductions, and drive customer productivity and fleet optimization initiatives.

The position plays a key role in strengthening customer relationships by delivering technical leadership, developing training programs, supporting fleet transitions, and ensuring operational readiness for new technologies and strategic projects across the underground mining industry.

• Serve as the highest-level technical support resource for underground Load & Haul equipment.
• Provide expert troubleshooting support for electrical, hydraulic, mechanical, drivetrain, and control system issues.
• Support major component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance improvement initiatives.
• Assist field service teams and customers with complex diagnostics and root cause investigations.

• Analyze equipment failures, component life trends, machine health data, and maintenance practices.
• Develop corrective actions and reliability improvement programs to reduce downtime and total cost of ownership.
• Support implementation of condition monitoring, predictive maintenance, and digital fleet management solutions.
• Recommend operational and maintenance improvements that increase machine availability and productivity.

• Provide application expertise during equipment sales campaigns and project evaluations.
• Assist Account Managers with technical presentations, equipment recommendations, and value-based selling initiatives.
• Review technical specifications, operating requirements, and equipment configurations to ensure solution alignment with customer needs

• Develop and deliver technical training programs for underground Load & Haul equipment.
• Create machine-specific training packages for service technicians, operators, trainers, and customer personnel.
• Mentor field service personnel and develop technical competency across the Sales Area.
• Support implementation of global training standards and best practices.

• Lead technical readiness activities for new equipment introductions, upgrades, and product launches.
• Support large customer fleet deployments and project start-ups.
• Coordinate product phase-in and phase-out activities for Load & Haul products.
• Work closely with Product Lines to provide field feedback and support continuous product improvement initiatives.
• Participate in validation testing, pilot programs, and field performance evaluations.

• Act as the primary technical interface between the Sales Area, Product Line, Engineering, Reliability, and Customer Support teams.
• Participate in global Load & Haul expert networks and technical working groups.
• Collect, document, and communicate customer feedback, technical issues, and product improvement opportunities.
• Lead technical review meetings focused on reliability, performance, and fleet optimization.
• Maintain detailed technical reports, recommendations, and service documentation.

• Lead and promote compliance with all company, customer, and regulatory EHS requirements.
• Support incident investigations, root cause analysis, corrective actions, and implementation of safety improvements.
• Champion safe work practices for underground mining equipment maintenance, operation, automation, and battery-electric technologies.
• Ensure technical support activities are performed in accordance with applicable safety standards and procedures.