Assistant Manager of Casino Operations

Job Description

Reports to and assists the Manager of Casino Operations in directly assuring a professional and financially productive operation.

• Monitors all departments on an assigned shift to ensure seamless guest service.
• Promotes guest development and works to improve player and team member satisfaction in all areas.
• Handles customer concerns.
• Maintains the highest standard of customer service in integrity in the Table Games department.
• Develops, guides, and coaches personnel in proper behaviors and the performance of their duties.
• Trains Dealers and Supervisors on proper policy, procedures and internal controls.
• Consistently implements all casino procedures relating to Table Games operations.
• Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.
• Maintains work schedules for assigned personnel; recommends or implements changes in staffing levels and / or operational procedures.
• Assists in managing the hiring, promotions, training, demotion and separation decisions.
• Available and willing to work any change in hours deemed necessary to meet business levels.
• Ownership of all projects or special assignments as assigned by the Casino Operations Manager.

• College Degree preferred
• Minimum of 5 years in a Supervisory or Management position
• Literate and fluent in English
• Strong, proven leadership skills.
• Strong communication skills (written, verbal and presentation).
• Strong computer skills working with MSWord, MS Excel, SDS, STC and HETCMS.
• Strong Guest Service skills.
• Strong project management (managing execution) skills.
• Professional attitude and consistently sets the proper examples.
• Achieves excellent CSA results.
• Achieves excellent turnover results.
• Achieves excellent team member survey results (EOS / SFS).
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

• Must be able to stand or walk for long periods of time
• Visual and auditory range must include immediate environment
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.