Support Tech Venue

Job Description

Provides technical support to the concert venue network, data communication systems and point of sale systems.

• Provides specialized technical problem solving and problem resolutions to IT services at the Summer Concert Venue
• Works with local IT to resolve computer system, Point of Sale and data communication systems
• Installs and maintains Point of Sale devices and networking cabling and hardware
• Provides first and/or second level problem determination & isolation and recovery support for concert venue network, POS, and other computer systems
• Assists in planning by communicating with project/product teams, clients and vendors
• Recommends changes for improved system implementation/modifications
• Practices, and adheres to system management criteria and policies and procedures
• Appropriately leverages resources to efficiently resolve issues.
• Assists with venue build out, support during concerts, and tear down.
• This position will not have any gaming system access.

• High school graduate or equivalent preferred.
• General knowledge of production operating systems, transaction processing systems, wide and local area networks, communication protocols, as well as various types of computer terminal equipment.
• Ability to work various schedules and work hours
• Proven ability to maintain confidentiality of the material being handled
• Ability to follow written and oral instructions and procedures
• Literacy and fluency in English
• Demonstrated excellent interactive skills
• Must be well organized and detail oriented with ability to preform multiple tasks
• Demonstrated ability to communicate effectively, both verbal and written
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

• Must have visual acuity.
• Ability to note audio or visual warnings or error messages from system.
• Ability to smell.
• Able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulder
• Ability to differentiate between colors
• Auditory range must include immediate environment.
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win‑win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4‑Star and 4‑Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall.

Add to this, the lively, round‑the‑clock gaming and indoor entertainment, world‑class amenities, which include two heated pools, a full‑service health spa, various restaurants, including the world renowned Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.