Hotel Front Desk Agent​/Swing Shift - Maverick Elko

Overview

Hotel Front Desk Agent - Maverick Casino & Hotel Elko

Housing options available after 90 days.

Salary: $13.00 per hour

Team Members Will Enjoy:

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• 401k plan
• Employee meal discount program
• And more!

The Maverick Hotel Front Desk performs a variety of duties for guests of the hotel. Responsibilities include answering all incoming calls and transferring calls to the appropriate department, entering reservations and cancellations, following through on changes requested by guests, registering and assigning rooms, issuing room keys, computing bills and collecting payment for stays, and answering guest inquiries to the best of your ability.

• Provide superior guest service and positively affect interactions with external and internal guests and team members; maintain resiliency with difficult guests and work harmoniously with coworkers.
• Check guests in/out of the hotel.
• Issue room keys and collect payment for rooms.
• Responsible for shift paperwork and Front Desk bank.
• Assist guests with any questions and address concerns.
• Use PBX Phone System.
• Communicate using radio equipment with Security, Maintenance, Housekeeping, Slot Department and the shuttle.
• Answer all incoming calls and transfer to the correct departments.
• Enter reservations and cancellations as requested by guests.
• Set up wake-up calls for guests.
• Performs related and/or other duties as required.
• Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s operations.

• Must possess excellent customer service skills.
• Be able to read, write and type.
• Must be able to multitask.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
• Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
• Punctuality and regular and reliable attendance.
• Honesty and Integrity

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, the employer is required to provide written instructions and an opportunity to contact DHS or SSA to resolve the issue before any action is taken, including termination.

Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe your employer has violated its E-Verify responsibilities, please contact DHS at  or E-Verify.gov.

Salary

$13.00 / hour