Front Desk Agent - TownePlace Suites Marriott

Benefits

• Employee discounts
• Paid time off
• Training & development

We are seeking a professional, dependable, and guest-focused Front Desk Agent to join our team at our Marriott hotel. The ideal candidate will provide exceptional customer service, create a welcoming guest experience, and ensure smooth daily front desk operations.

This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently using Marriott systems and standards
• Handle guest requests, questions, and concerns promptly
• Answer and direct phone calls professionally
• Process reservations, room changes, and payments accurately
• Maintain knowledge of hotel services, amenities, and local attractions
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Follow all Marriott brand standards and hotel policies
• Balance cash drawer and complete shift reports
• Maintain a clean and organized front desk area

• Previous hotel or customer service experience preferred
• Marriott experience is a plus
• Strong communication and problem-solving skills
• Ability to work flexible schedules including weekends and holidays
• Professional appearance and positive attitude
• Basic computer skills required
• Ability to stand for extended periods and multitask effectively

• Full-time and part-time positions available
• Evening, weekend, and holiday availability required

• Competitive pay
• Marriott hotel travel discounts
• Paid training
• Opportunities for advancement
• Supportive team environment