Assistant Guest Service Manager; Valet

Position Overview

The Assistant Valet Manager plays a crucial role in ensuring seamless arrival and departure experiences for guests at Edgewood Tahoe Resort. This position supports the Valet and Transportation Manager in overseeing valet operations, leading a team of valet attendants and maintaining the highest standards of hospitality aligned with Forbes Five-Star standards. The ideal candidate possesses a strong commitment to guest satisfaction, operational efficiency, and team leadership.

• Greet and assist guests with warmth and professionalism, ensuring a seamless valet experience.
• Assist in overseeing daily valet operations, including vehicle handling, ticketing, and traffic flow management.
• Coordinate with Front Desk, Concierge, and Bell Services to ensure smooth guest arrivals and departures.
• Respond promptly to guest requests and concerns, resolving issues with a guest-first approach.
• Monitor valet zones to maintain safety, organization, and efficient service.
• Deliver a world-class arrival and departure experience for all guests, ensuring Forbes Travel Guide service standards are met or exceeded.
• Supervise and support valet attendants, ensuring they deliver exceptional service.
• Assist with hiring, training, and mentoring team members on luxury service standards, safety protocols, and efficient vehicle handling.
• Conduct regular inspections of valet areas to uphold cleanliness, organization, and safety.
• Report and document any incidents, damages, or safety concerns.
• Assist in managing valet-related expenses, including payroll, supplies, and equipment.
• Perform other related duties as assigned to support the overall success of the team and business.

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Previous experience in valet operations or luxury hospitality, with at least 2 years in a supervisory role.
• Proven ability to lead, train, and motivate a team in a high-end hospitality setting.
• Strong knowledge of Forbes service standards.
• Excellent communication, problem-solving, and organizational skills.
• Valid driver’s license with a clean driving record; ability to operate luxury and exotic vehicles.

• Must be able to safely lift, move, and stack items weighing up to 50 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.
• Comfortable working outdoors in various weather conditions.