Hotel Shift Manager

Overview

Job Description The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled workforce, and effectively managing the shift operation of all Hotel Front Desk day-to-day operations.

• Actively build and retain customer relations and mentor team members to provide superior customer service.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success and ongoing improvement of team member skills.
• Direct the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment standards.
• Review daily staffing requirements and make adjustments. Confer with lead staff to ensure maximum guest service and productivity. Recognize priority services for our tiered level guests.
• Handle all guest inquiries and complaints in an efficient, courteous, and tactful manner.
• Administer policies and procedures pertaining to the Hotel Department and ensure adherence to these policies and procedures.
• Handle duties of the Front Desk operations as necessary.
• Recommend changes for assigned personnel, including hiring, promotion, demotion and release of personnel. Approve wage and salary adjustments within established guidelines. Approve regular vacation and recommend leaves of absence.
• Update and set procedures for new promotions and other data related to Hotel Operation, and inform all team members of new changes and programs.

• College Degree preferred, especially in Hotel or Institutional Management
• 2 to 3 years in a Front Services position in a Hotel Services area
• Literate and fluent in English
• Ability to handle multiple tasks/duties simultaneously
• Strong communication skills both verbal and written
• Strong organizational and administrative skills
• Demonstrated leadership skills
• Strong computer skills
• Ability to work a rotating shift with fluctuating days off
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and presents oneself as a credit to Caesars Entertainment
• Adheres to all regulatory, company and department policies and procedures

• Must be able to sit, stand or walk for long periods of time
• Visual and auditory range must include immediate environment
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products; non-public contact positions may be required to enter public areas from time to time in connection with duties

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, including skiing and snowboarding in winter, hiking, fishing, mountain biking, golf, kayaking, sailing and many other recreation opportunities. The lively, round-the-clock gaming and indoor entertainment, world-class amenities—including a full-service health spa, various restaurants including Hell’s Kitchen, 1,254 rooms and suites, and excellent guest service—make Harrah’s & Caesars Republic popular choices for travelers throughout the year.

Besides living in one of the Earth’s most beautiful locations, you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.