Housekeeper, Hospitality ​/ Hotel ​/ Catering

Position Summary

Responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in and around the hotel. Guest Room Attendant Training, Training evaluations.

• Adhere to all company and department policies and procedures as well as all the Company’s Practices (i.e. Employee Handbook, Code of Conduct, Core Values, 15 Points of Service, etc.)
• Maintain a personal workstation/cart by properly stocking it with sheets, towels, amenities, etc.
• Assure all rooms are set up for use according to Company standards.
• Maintain knowledge of various all work related equipment and utilize same equipment correctly.
• Utilize cleaning supplies including stainless steel cleaner, glass cleaner, disinfectants and all-purpose cleaners.
• Establish, maintain, and abide by the SDS handling guidelines for all chemicals and materials.
• Communicate and promote co-worker and Guest relations, maintain professionalism while working with Hotel team, Engineering Departments, and other team members.
• Offer guest assistance whenever possible including but not limited to answering questions pertaining to Company policies and services, responding to guest requests to ensure guests are satisfied with the Company’s services and accommodations.
• Report any maintenance, security, or safety issue to appropriate staff.
• Responsible for positively representing and promoting the property and Company.

• Load housekeeping cart with supplies needed for the day.
• Strip all available rooms of linens as soon as possible.
• Change and replace linens on beds.
• Change and replace towels.
• Scrub and clean showers and tubs.
• Clean toilets and bathroom floor.
• Make sure all areas of bathroom are free of hair.
• Make sure fixtures and shower head are clean.
• Wipe dry so the fixtures shine.
• Clean sinks and make sure all fixtures are clean and shiny.
• Make sure all mirrors are clean and free of streaks.
• Check refrigerators and microwaves and clean.
• Dust room completely including all picture frames, window sills, heating/air unit, and furniture.
• Wash off finger prints on doors and light switches.
• Wash down walls.
• Dust and clean sprinkler heads.
• Check rooms for dirty marks on walls and clean if necessary.
• Vacuum halls and clean stairwells.

• Must manage time effectively with minimum supervision.
• Ability to communicate effectively with guest(s), co-workers and management both in written and verbal form.
• Must be able to work a flexible schedule.
• Ability to work with the desired level of detailed service and attentiveness. This includes the routine functions of housekeeping as well as periodic intensive, deep cleaning of the hotel areas.
• Excellent organizational skills.
• Must possess strong teamwork skills as well as to act independently in high-energy, diverse environment.
• Must maintain a high regard for safety.

• Working closely with beverage team, slots, security, and food and gaming departments.
• Prior experience in this position is preferred but not required.
• You will be responsible for training and training evaluations.

Generally indoors but may require brief periods of being outdoors. Work is typically in an area, which may be unusually hot, cold, noisy, and smoky. Work may be performed in small areas with a 3-ft. access. Tasks performed from a non-sitting position. Team members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of an assigned area.

Work entails chemical usage. Constant contact with staff and customer. Shift assignments may be irregular, and will cover days, nights, weekends and holidays.