Human Resources Business Partner

Position Overview

The Human Resources Business Partner (HRBP) serves as a trusted advisor, providing day-to-day HR guidance and support to supervisors, managers, and employees throughout the organization. This position partners closely with frontline leadership to address employee relations matters, policy interpretation, contribute to employee engagement and retention efforts, and workforce challenges, while promoting a positive and productive work environment. A central focus of this role is the accurate administration of employee benefits programs—including medical, dental, vision, 401(k), and leave programs—as well as the precise maintenance of employee data across HR systems.

Success in this role requires strong interpersonal and communication skills, sound professional judgment, the ability to build effective working relationships at all levels, and a genuine commitment to supporting both employees and operational leaders in a fast-paced, field-driven environment.

Employee Relations & Support

• Serve as a primary point of contact for employee and supervisor inquiries, providing timely, accurate, and consistent HR guidance.
• Manage employee relations matters with appropriate confidentiality, escalating complex or sensitive issues as needed.
• Partner with operations leadership to resolve day-to-day employee issues and provide coaching on performance concerns.
• Conduct exit interviews and analyze feedback to identify trends and recommend improvements.

HR Operations & Administration

• Accurately and timely enter and maintain employee data in ADP and other platforms.
• Maintain employee personnel records in compliance with applicable laws and the organization's records retention schedule.
• Process HR transactions, including internal promotions, transfers, and terminations; coordinate IT access and asset requests as applicable.
• Administer employee benefits programs, including medical, dental, vision, and 401(k) plans, as well as leave administration (unpaid leaves of absence, Short-Term Disability), including ongoing management and billing support.
• Build and maintain strong collaborative relationships across the National team.

Compliance & Policy

• Ensure consistent interpretation and application of company policies and procedures.
• Maintain compliance with federal, state, and local employment laws and regulations.
• Identify patterns in employee relations issues and recommend proactive corrective actions or policy updates.

Development & Change Management

• Collaborate with the Safety team to support the National Career Progression program administration.
• Support organizational change management initiatives by communicating effectively with impacted employees and leaders.
• Contribute to employee engagement and retention strategies through proactive relationship-building and data-informed recommendations.

• Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and experience.
• 6+ years of Human Resources experience, including data entry, benefits, and employee relations.
• Demonstrated knowledge of federal, state, and local employment law and HR best practices.
• Proficiency in HRIS systems, preferably ADP; strong Microsoft Office skills.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Excellent verbal and written communication skills, with the ability to effectively communicate across all levels of the organization.
• Experience supporting field-based or operations-driven employee populations preferred.
• Prior experience administering employee benefits and leave programs preferred.