Technology & Automation Specialist

United. Inspired.Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome.We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility – including medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation
• Paid Sick Time

Join Our Team as a Technology & Automation Specialist!

As a Technology & Automation Specialist, you will hold a pivotal role in delivering prompt service support for complex technical issues. Your responsibilities will encompass monitoring, testing, and conducting demonstrations aimed at minimizing downtime, lowering costs, and showcasing the capabilities of our products. In this role, you will be the go-to source for customer guidance, adeptly troubleshooting, repairing, and installing components to ensure the smooth operation of equipment and systems.

This role requires a high level of specialized expertise and skill, with an unwavering commitment to maintaining rigorous standards of quality and precision.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is occasionally exposed to high, precarious places, toxic or caustic chemicals and the risk of electrical shock and is considered Safety Sensitive.

Work Type:

Onsite with up to 50% travel

Primary Responsibilities:

• Provide remote and on-site technical support for customers and local Epiroc facilities by troubleshooting issues related to RCS, technology, and automation.
• Collaborate with ADS, URE, and SED capital equipment sales teams to promote sales and support technology initiatives.
• Supply parts via suggested stocking guides and offer warranty support by evaluating and validating claims, addressing issues with the Product Company, and submitting service reports.
• Partner with Product Companies to innovate and optimize technology solutions, overseeing the setup and monitoring of new technology packages.
• Compile and analyze data from technology to enhance Epiroc’s position, customizing solutions for customer-specific issues.
• Oversee multiple projects in a fast-paced environment, requiring technical expertise and analytical problem-solving.
• Communicate service activities and opportunities to the Customer and Service Manager through detailed…