IT Operations Tech Tempe, AZ

IT Operations Tech

We are looking for an IT Operations Tech to deliver onsite technical support across facilities in Elko, NV. This contract-to-permanent opportunity is ideal for someone who enjoys balancing end-user assistance with infrastructure, networking, and systems support in a hands-on environment. The position requires a self-directed, detail-oriented individual who can resolve issues independently, partner effectively with users and technical teams, and contribute to site-based technology projects.

Responsibilities:

• Deliver first- and second-level onsite support for employee devices, business applications, Microsoft 365 tools, and connectivity-related incidents.
• Diagnose and resolve issues involving local networks, wireless access, endpoint performance, and core infrastructure components.
• Set up, configure, and maintain networking equipment such as switches, routers, firewalls, and wireless hardware.
• Complete physical IT installation work, including structured cabling, rack mounting, patch panel organization, hardware deployment, and workstation setup.
• Administer user lifecycle activities through Active Directory and Entra , including account provisioning, access changes, and device preparation.
• Support conference room technology and collaboration platforms to keep meetings and video communications running smoothly.
• Track equipment inventory, maintain technical documentation, and keep site records accurate for assets and infrastructure.
• Manage service requests with clear updates and documentation while coordinating onsite work with broader infrastructure teams.
• Participate in deployment efforts such as hardware refreshes, network expansion, equipment provisioning, and other operational IT initiatives.