Maintenance Contract Manager

The Maintenance Contract Manager provides management and oversight of contracted fleet maintenance operations. The Maintenance Contract Manager work closely with Area/Regional Maintenance Directors, Operations Site managers, Project Manager, and subcontractors to ensure full compliance with contract requirements, Student Transportation of America standards, and all applicable state and federal regulations. This role is responsible for maintenance performance, safety and regulatory readiness of vehicles, cost control, and service continuity through vendor management.

• Manage all aspects of the maintenance services contract, including performance, service levels, and oversight.
• Lead and direct subcontractor activities in accordance with the contract for services; set priorities, assign work, authorize work, and hold vendors accountable.
• Ensure Driver Vehicle Inspection Reports (DVIRs) are completed accurately and on time; identify trends/deficiencies and ensure corrective actions are implemented and verified.
• Review and authorize maintenance work performed under the service agreement, manage quality standards, and cost effectiveness.
• Provide oversight of parts management and inventory control to support fleet operations and minimize downtime.
• Manage the parts procurement process to meet operational needs while maintaining budget controls and required approvals.
• Serve as the primary owner of Cetaris (or designated maintenance system) utilization, and ensure data integrity.
• Partner with Operations and the subcontractor to direct repair work, manage out-of-service units, and maintain service continuity.
• Ensure fleet inspections and preventive maintenance are executed as outlined in STA policies and procedures and in accordance with state and federal regulations, including required time and mileage intervals.
• Ensure all defects identified on PM inspections and driver defect reports are repaired in a timely manner by the subcontractor, and that no vehicle is released for service with defects that could impact safe operation.
• Develop and deliver operational and compliance reporting; perform quality control inspections on completed repairs; and support tracking and execution of warranty and recall work.
• Ensure the subcontractor maintains accurate and complete documentation and required records. Conducts periodic audit of such records.
• Manage all maintenance activities to ensure work is performed efficiently, safely, in accordance with the service contract in a cost-effective manner.
• Manage the needs of Operations and the subcontractor to align fleet readiness with daily service requirements.
• Manage the use of outside vendors as needed; verify performance, review budget, ensure contract compliance, and resolve service issues.
• Audit and control parts and tool inventories; ensure accuracy of counts, controls, their support systems.
• Provide management-level on-call support and decision-making for after-hours and emergency situations, as required.
• Traveling between locations using a company provided vehicle is required to manage the service contract- approximately 50% of the work week
• Perform other duties and special projects as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

• Knowledge of tools, procedures, technical skills and safety rules used in the maintenance and repair of gasoline, diesel, and alternative powered equipment.
• PC skills (use of Microsoft Office applications), must be able to use STA email and have working knowledge of the internet, written and verbal communication skills, and customer service skills are essential. Ability to deal with problems and find solutions. Should provide excellent customer service to external and internal customers.
• Must have knowledge of Federal and State regulations, including Title 13, as well as EPA and OSHA requirements.
• Operational principles of motorized gasoline,…