Starbucks Barista Lead - Maverick Casino & Hotel Elko

Overview

Starbuck Barista Lead - Maverick Casino & Hotel Elko

Pay range: $14 - $15 per hour plus tips

The Starbuck Barista Lead crafts a memorable experience for our customers by providing timely service, quality beverages and products, and maintaining a clean and comfortable location environment. The Barista Lead is responsible for helping train Baristas, processing transactions on the register/POS, following recipes to prepare coffees and beverages per specifications, and maintaining the coffee bar while delivering excellent customer service and meeting food safety policies.

• Greet and assist customers while anticipating their needs.
• Prepare and serve food, coffees, teas, and specialty beverages per brand standards.
• Assist with new associate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Schedule and delegate work assignments to the team and coordinate the completion of tasks for the location.
• Act with integrity, honesty and knowledge that promote the culture, values and mission of Maverick and Starbucks.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standards and to set a positive example for the shift team.
• Anticipate customer and store needs by evaluating environment and customers for cues.
• Communicate information to the manager so the team can respond as necessary to create the Third Place environment during each shift.
• Contribute to a positive team environment by recognizing changes in associate morale and performance and communicating them to the store manager.
• Deliver legendary customer service with a customer‑first attitude and connect with the customer.
• Follow Maverick and Starbucks operational policies and procedures, including cash handling and safety and security guidelines.
• Maintain a clean and organized workspace so that associates can locate resources and product as needed.
• Maintain regular and consistent attendance and punctuality.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards and following health, safety and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments using existing organizational methods.
• Create a friendly atmosphere for guests and coworkers.
• Perform related and/or other duties as required.

• High school or GED desirable
• Must complete 2-week barista basic certification training.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Ability to perform duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimal supervision.
• Outgoing personality, positive attitude, strong communication skills, and pleasant/clean appearance.
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Possess basic math skills and the ability to handle money.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.
• Weekly load stacking up to 100 lbs.
• Constant computer/POS register and bar equipment usage.
• Constant receiving detailed information through oral communication.
• Constant talking, expressing or exchanging ideas by means of spoken word.
• Occasional distinguishing with a degree of accuracy of differences or similarities in intensity or quality of flavors and/or odors.
• Constant clarity of vision at near and/or far distances.
• Punctuality and regular and reliable attendance.
• Honesty and integrity.

This position typically works shifts, including weekend and holidays. It may involve working near moving or mechanical parts, near toxic/caustic chemicals and with…