Pro Shop Assistant

The Pro Shop Assistant at Edgewood Tahoe Resort is a key ambassador for the golf experience at our world-class golf course and luxury resort. This position serves as a primary point of contact for tee time management, golf-related inquiries, and premium retail sales, while upholding the highest standards of hospitality, professionalism, and attention to detail. The ideal candidate is service-driven, detail-oriented, and passionate about golf and luxury guest experiences.

• Provide a warm, professional, and personalized welcome to members and guests.
• Assist guests with tee times, check‑ins, pace‑of‑play coordination, and general golf inquiries.
• Act as a knowledgeable ambassador for the golf course, resort amenities, and local offerings.
• Manage tee sheets using the club’s point‑of‑sale and tee time reservation systems.
• Coordinate with starters, marshals, and golf professionals to ensure smooth daily operations.
• Communicate course conditions, weather updates, tournament schedules, and policies to guests.
• Assist with sales of premium golf apparel, processing transactions accurately, including special orders, and returns.
• Maintain an elevated retail presentation through merchandising, cleanliness, and inventory organization.
• Demonstrate product knowledge to enhance guest confidence and purchasing decisions.
• Uphold the resort’s brand standards, dress code, and service expectations at all times.
• Maintain a polished, courteous, and discreet presence consistent with a luxury environment.
• Perform other related duties as assigned to support the success of the team and business.

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Previous experience in golf operations, hospitality, and luxury retail preferred.
• Strong customer service skills with a passion for creating memorable guest experiences.
• Working knowledge of golf etiquette, rules, pace of play requirements, POS systems, and tee‑time software.
• Excellent communication, interpersonal, and organizational skills.
• Ability to multitask in a fast‑paced, detail‑oriented environment.
• Professional appearance and demeanor required.

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.
• Ability to work outdoors in various weather conditions.